sleekehair.comReviews of sleekehair.com

Response from sleekehair.comOct 25, 2021

Hi Netty, I double-checked everything and it seems like you placed your order on Saturday 10/16. The very first email about order cancellation we received on Friday 10/22. By that time, we have already shipped your order. I understand your frustration, and if you don't want the items you ordered, please ship them back and we will issue a refund. Best, Maya

Response from sleekehair.comSep 15, 2021

Hi Amanda, I'm sorry to hear you were not satisfied with our shipping process. I see from your order that you purchased it on Labor day when we were closed. Additionally, our team had an extended holiday afterwards, and we did have a notification that all orders will be shipped the following Thursday. We're a small team and we ship orders as quick as humanly possible :) Best, Maya

Response from sleekehair.comMay 18, 2021

Hi Alexandra, We're very sorry to hear our products didn't work out for you :( Itchy scalp and dry hair sound horrible. We will contact our lab to see what we can do with the formula to avoid such incidents in the future. Thank you for giving us a chance and thank you for taking the time to leave this review! Best, Maya

Response from sleekehair.comApr 21, 2021

Hi Sandra, It looks like your package was delivered. I'm very sorry about the inconvenience, sometimes USPS works with delays. Best, Maya

Response from sleekehair.comApr 16, 2021

Hi Mary, I'm very sorry the amount of product disappointed you. We received your message through Helpdesk yesterday and immediately weighed some of our hair masks. The weight mentioned in the package corresponded with the actual weight. Our customer service representative came back to you with an explanation why it may look like there's less product: our jars are made bigger intentionally so they wouldn't explode from pressure during air travel. Best, Maya

Response from sleekehair.comApr 5, 2021

Hi Christie, We're very sorry about this inconvenience. Our customer happiness team usually replies within 3 business days, and the majority of the emails from you we received over the weekend when nobody from our customer service representatives were at work. We will definitely adjust our response time so this kind of situation will not happen again. Thank you for purchasing from us! Best, Maya

Response from sleekehair.comApr 2, 2021

Hi Jana, According to USPS tracking, your package was delivered on March 29 to your mailbox. Please check your mailbox, and if the package is missing, contact me at [email protected]. Best, Maya

Response from sleekehair.comMar 22, 2021

Hi Hannah, I'm so sorry for the inconvenience. I just checked and it looks like your shipment is on the way. Please let me know what else I can do for you. Thanks, Maya