Sky WellnessReviews of skywellness.com

Response from Sky WellnessOct 2, 2023

Hi John, I'm truly sorry to hear about the frustrating experience you've had with your order from this company. Delays and issues like this can be incredibly frustrating. Your feedback is important, and we appreciate you sharing your concerns. If there's anything I can assist you with or if you have any other questions or requests, please feel free to let me know. We're here to help!

Response from Sky WellnessAug 1, 2023

We were saddened to hear that your pet had to visit the vet, and we understand how concerning it can be when our fur babies aren't feeling their best. Please know that your pet's well-being is of the utmost importance to us, and we genuinely care about their health and happiness. We would be grateful if you could share the details of what happened during your visit to the vet. Your feedback is valuable to us, and we take it very seriously as we strive to provide the best possible care and products for our customers and their pets. If you are comfortable sharing the information, kindly email us with the details of the vet visit. Our team will carefully review and assess the situation, and we'll take appropriate measures to ensure the best outcomes moving forward. We appreciate your trust in us and want to assure you that we are committed to continuously improving our services and products to meet the needs of all our customers. Please email details to [email protected]

Response from Sky WellnessJul 5, 2023

Hi Daniel, I sincerely apologize for the delay in shipping your order. I completely understand your frustration, and I genuinely want to rectify the situation for you. After checking with our fulfillment center, I can assure you that your order is now scheduled to be shipped out this Friday. However, I completely understand if you would like to cancel and request a refund instead. Please send me an email and let me know your preference, and I will personally ensure that your request is handled promptly. Once again, I apologize for any inconvenience this has caused, and I appreciate your understanding. [email protected]

Response from Sky WellnessMay 15, 2023

Hi Javier, We sincerely apologize for the inconvenience caused by the delivery issue. We understand how frustrating it can be to not receive your order as expected. To resolve this matter promptly, can you please email me the adress that your order was supposed to be shipped to. This will allow me to investigate the situation further and take appropriate action to rectify the problem. Rest assured, our top priority is to ensure your satisfaction as our valued customer. We appreciate your patience and understanding in this matter. [email protected]

Response from Sky WellnessMay 1, 2023

Hi Deirdre, Thank you for sharing your feedback about our product. We're sorry to hear that you were disappointed with your purchase and that the product did not meet your expectations. We take customer satisfaction very seriously and want to ensure that our products are meeting the high standards that we set for ourselves. We appreciate your honesty and will use your feedback to improve our product offerings. We understand that expectations can be high, especially with the convenience of Amazon, but we strive to provide quality products at an affordable price point. If you have any specific suggestions for improvement or if you would like to discuss your experience further, please don't hesitate to contact us. We value your business and hope that you will give us the opportunity to make things right in the future.

Response from Sky WellnessMar 1, 2023

Hi Nancy, I wanted to take a moment to apologize for not responding to you via Trust Pilot, even though we had been corresponding via email. Your feedback is incredibly important to us, and we appreciate you taking the time to share it with us. We are committed to doing everything we can to help you find the best products for your needs, and I sincerely hope that the products I sent you are helping with your back pain. Please don't hesitate to reach out to me via email if you have any further questions or concerns. Thank you again for your feedback and for giving us the opportunity to serve you.

Response from Sky WellnessMar 1, 2023

Hi Cleo, Thank you for taking the time to share your feedback with us. We're glad to hear that our product is helping your dog feel more comfortable. We are very sorry to hear about the delay in receiving your order. We understand that waiting for such a long period can be frustrating, and we apologize for any inconvenience this may have caused. We apologize for any lack of communication on our part, and we will work to ensure that this doesn't happen again in the future. We value your business and appreciate your feedback, and we hope that you will consider giving us another chance to serve you in the future. If you have any further concerns or questions, please don't hesitate to contact us.

Response from Sky WellnessJan 23, 2023

Hi Ginny, Thank you for taking the time to let us know how our product impacted your experience. We apologize that it didn't work out for you as expected. Finding the right CBD product and effective dosage can sometimes be difficult, which is why we offer a wide array of products and would happily extend a discount to you to try something different. We will reach out to you directly via email.