Carmen A.
I wanted to apply for the UK Eta
I wanted to apply for the UK Eta, April 7.. Although I went on the original UK Government site, I was directed to this "fraud company". The goverment website offered to use the app or if this was not possible to apply online. When I pressed the "online button", I ended up on this page. I was not aware of the cost they charge for ETA because they did not tell before starting with the personal data. I was not aware that I was on the website of a private provider. I gave all the information necessary and when I tapped the confirmation button, I got a tiny small, unredable, grey shaded price, which was gone in a second. I thought it was 39 British pounds, but I realised that it might be more that a 100 pounds. I sent a complaint to support@.... 5 minutes later and I asked to cancel my application because I noticed my mistake. In the afternoon I sent 2 more emails to support@..., but I did not receive an answer. I offered to pay a little extra fee but not a huge price of more than a hundred pouds for the ETA. They did not respond. Now they charged me 175 Euro which is a complete rip off. Why did they not respond and offered a reduction?? At first I did not know which company sent the ETA confirmation to my email addess. But then I recognized the logo on the Skyline Travel Express website. I hope to find an email adress for complaint, but they give no phone number or email address on their website. A serious company would answer and offer a reduction. I have to warn everyone. I went through the goverment website again and when I tapped again "online apply" the information "App Only" appears. It is no more possible to be diverted to a private company for ETA application. Maybe I find a complaint addess a get part of the stolen money back.