Christina
Cheated out of membership fee
I just placed a pricey order for products in May and paid $49 for a one-year membership to get a discount. Only a month later, they emailed me to say my membership was cancelled. They offered a 75% discount on about 5 products that I don’t use as a consolation. When I complained, they said they would not refund my membership because I received the benefits of membership ONE TIME. Completely greedy and classless way to run a business. UPDATE: SkyandSol replied to my review and encouraged me to give them more information, making it appear that they would review the matter. I did that before submitting the above review on Trustpilot. In full transparency, here’s the reply that I received: “I completely hear your frustration, and I truly appreciate you sharing your thoughts so openly with us. It is never our intention to make our most loyal supporters feel this way, especially when you have been such a fan of our Everything Cream Kraft Bag. Regarding the membership program ending, I understand your curiosity. While I don’t have any additional information to share regarding the decision at this time, I can say that we’re incredibly grateful for the members like you who supported the program. Your feedback means a lot, and I have made sure to pass it along to our team. For further assistance or more specific questions regarding the membership sunset and the discount code, please feel free to reach out to [email address deleted]. I also noticed you mentioned the membership fee from your order in May. Because the membership benefits, including the upfront discounts and rewards you received on that order, were issued immediately at checkout, we are unable to offer a refund for the membership fee itself. We value your loyalty more than words can say, and I want to ensure your voice is heard regarding the product selection and this transition. 🙂 Once again, thank you for reaching out to us. Have a fantastic day.“ In other words, we have your money and we aren’t giving it back but we’re sooooo excited that you love our products!
Response from SkyandsolJul 6, 2026
Hi, we're truly sorry to hear about your experience and understand why you feel disappointed. We'd really appreciate the opportunity to review your membership and explain what happened in more detail. Please reach out to us at [email protected], or if it's more convenient, reply here with the email address associated with your account, and we'll contact you directly. Our team would be happy to look into your case and see how we can best assist you.



