Paul
Bad product and unreasonable and rude support
Update 2019-10-18 after reply SKT Themes: Finally a reply..., after almost a year! Sad enough with only more lies. Useless. Original review: I'm a webdeveloper for almost 10 years now and all this time i never wrote a bad review (although sometimes i could have), but for this company i’m glad to make an exception. I purchades one of their themes a few years ago and i wanted to update it. If you search real good on their website it says you can update for a reduced price. But….., you can’t do that yourself, you need to contact them and ask them to please renew your licence. Then they send you an e-mail with a paymentlink. Why so intransparant…, to let people re-purchase the full theme for every update? So i paid them for a one-year-renewal, i thought. When i looked closer at my payment i saw it was an automatic yearly transaction. Dirty! So i send them another e-mail to correct this. After that i wanted to download the update and i saw it was going to expire after 4 days (!), but i had paid for a whole year of updates and support. Another e-mail again to correct this. And one more to ask for the downloadlink of my update. So far so good, but when i unpacked the theme-zipfile i saw that the last update was from March 2016, almost 3 years ago! So i bought an update that wasn’t really an update. Sad! I tried hard to find this info before purchasing the update, but without any luck. On purpose? Again i send them an e-mail. This time to ask for a refund. But instead of a refund i was told not to ask so much, because i already got ‘all this support’ with the earlier trouble. Yeah, right! O, and i should be thankfull for the invoice they send to. But without that i wouldn’t even have had a downloadlink. Great! So now my money is gone, i spent extra time on all the e-mail and in the end i’m stuck with a useless update. And last but not least…, the theme isn’t even that good. Very limited and outdated. I would highly recommend avoiding this company.
Response from SKT ThemesOct 18, 2019
First and foremost whenever WordPress releases an update all of its files are never updated and only a few files are updated. In our case as well we had few relevant files of our theme updated as per guidelines and latest WordPress version. And the payment of $18 renewal which the customer paid and wrote a lengthy review about is not just for the update but also for the 1 year support which was included as well. If you check pricing page, terms page, ask me anything beacon and even forum you will see multiple times we have written about the renewal and support after 1 year. Nevertheless we wish the customer best of luck and feel sorry that we couldn't surpass his high expectations.




