Audrey L.
My first month in oral tirzepitide was…
My first month on oral tirzepitide was smooth and their overseas support was good. However, my second month they sent me the wrong dosage and not enough of the medication. I have been trying for over a week to get someone to contact me and now I just want to cancel and get my money back. I have been told that I cannot have a refund and there is no one to talk to and I just have to wait for a call back. You are never able to talk to a nurse or a doctor. This company is a scam. This is a serious drug that is literally changing how your body functions. I feel so stupid for having done this without the support of a medical team. I read their reviews and thought surely all these good reviews and nothing bad can happen. I was so wrong. Yall really need to be careful. Update! SkinnyRX team made everything right.
Response from SkinnyRxJan 16, 2025
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and want to assure you that customer satisfaction is our top priority. We have a dedicated clinical team available to address any concerns you may have. We've tried to look into your specific case, but unfortunately, we weren't able to locate an account with the details provided in your review. We'd really like to understand what happened and make things right. Could you please email us at [email protected] with your account information? This will help us investigate the situation thoroughly and work towards a resolution. Again, we apologize for any confusion or frustration this may have caused. We're here to help and look forward to addressing your concerns.