Kimberly S.
Super Easy To Deal With Until.. .
Super easy company to deal with until you want to cancel the subscription. I paid $400 a month for four months and didn't lose a single pound. I was okay with that because there were no guarantees made that I would lose weight. So what made me cancel? I had a rash at each infection site for two weeks. I discover that the cancellation has to be done via phone call. That immediately tells me that this is not going to be a walk in the park. It wasn't. I stated four times about why I wanted to cancel. I suffered through the sales script which included a few discount solutions to help me with my 'weight loss goals'. The fourth time I stated that there had been no weight loss, just rashes but also included my personal opinion that a monetary discount would not eliminate the rashes. 4th time was a charm because the script stopped and I graduated to the next level for cancellation. What is that level, you ask? The team! I'm put on hold while the team discusses my request. You think I'm kidding; I'm not. 17 mins later, the sales dude gets back on the line and says he is still waiting on a few team members to vote, I guess. There are 7 team members, btw. Anywho, this guy is going to call me back when he hears back from the remaining team members.
Response from SkinnyRxNov 13, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or misunderstanding during your recent interaction with us. After carefully reviewing the call recording, we want to clarify a few points about your experience. Our records show that your billing occurred early in the morning on the same day you contacted us to cancel. While we strive to make our cancellation process as straightforward as possible, when a cancellation request coincides with a billing date, we need to work with our pharmacy to ensure we can successfully stop any orders in transit before processing a refund. We're pleased to confirm that our agent was able to successfully stop your shipment, process your cancellation, and issue your refund. Due to Monday's banking holiday, please note that it may take 3-5 business days for the refund to appear in your account. This is standard processing time for financial institutions. We appreciate you bringing your concerns to our attention and want to ensure your complete satisfaction. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.