SkinnyRxReviews of skinnyrx.com

Response from SkinnyRxJul 5, 2024

We deeply regret the inconvenience caused by the repeated calls. Your feedback is invaluable to us, and we have taken immediate steps to address the issue. We have added your number to our Do Not Call list to ensure this does not happen again, and we have also fixed the system error that led to the multiple calls. Thank you for your understanding and patience.

Response from SkinnyRxJul 9, 2024

We sincerely apologize for the delay in delivering your semaglutide prescription. The delay stemmed from the recent initiation of applications in California, causing unforeseen fulfillment delays. Rest assured, we have now streamlined our processes to ensure swifter deliveries in the future. Your medication has already made its way to you based on what we can see from the tracking information on your file. If it has not arrived yet, please feel free to contact us at [email protected] so we may better assist you. We appreciate your understanding and patience during this transitional phase. The packages are shipped overnight via Fedex. On your account specifically it appears we needed some additional information from you in regards to dosage which is why there was alot an additional delay here. Should you have any queries or require assistance, please feel free to contact us. Thank you for choosing SkinnyRX.com.

Response from SkinnyRxJul 5, 2024

Thank you for your feedback. We apologize for any inconvenience you experienced with your order. We take quality control very seriously and an empty bottle being shipped is highly unusual for us. We've made several attempts to contact you by phone to address this issue directly, but unfortunately have been unable to reach you. We wanted to offer a complimentary reshipment of your order to make things right. However, we understand you declined this offer when we previously reached out. We remain committed to ensuring your satisfaction. If you'd like to discuss this further or reconsider the reshipment offer, please don't hesitate to contact our customer service team. We're here to help resolve any concerns you may have. Again, we apologize for your negative experience and hope to have the opportunity to restore your trust in our products and service.

Response from SkinnyRxJul 9, 2024

We sincerely apologize for the delay in delivering your semaglutide prescription. The delay stemmed from the recent initiation of applications in California, causing unforeseen fulfillment delays. Rest assured, we have now streamlined our processes to ensure swifter deliveries in the future. Your medication has already made its way to you based on what we can see from the tracking information on your file. If it has not arrived yet, please feel free to contact us at [email protected] so we may better assist you. We appreciate your understanding and patience during this transitional phase. The packages are shipped overnight via Fedex. On your account specifically it appears we needed some additional information from you in regards to the intake form you had submitted which is what also caused the delay. Should you have any queries or require assistance, please feel free to contact us. Thank you for choosing SkinnyRX.com.

Response from SkinnyRxJul 9, 2024

We sincerely apologize for the delay in delivering your semaglutide prescription. The delay stemmed from the recent initiation of applications in California, causing unforeseen fulfillment delays. Rest assured, we have now streamlined our processes to ensure swifter deliveries in the future. On your account specifically it appears we needed some additional information from you in regards to the intake form you had submitted which is what also caused the delay. Your medication has already made its way to you based on what we can see from the tracking information on your file. If it has not arrived yet, please feel free to contact us at [email protected] so we may better assist you. We appreciate your understanding and patience during this transitional phase. Should you have any queries or require assistance, please feel free to contact us. Thank you for choosing SkinnyRX.com.

Response from SkinnyRxJul 5, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We've made several attempts to reach you by phone to address your concerns and make things right, but unfortunately, we haven't been able to connect with you. We greatly appreciate your business and value your satisfaction. As a gesture of goodwill, we've issued a full refund for your most recent transaction. This refund should be reflected in your account within 3-5 business days. If you need any further assistance or have any questions, please don't hesitate to reach out to us at [email protected]. We're here to help and would welcome the opportunity to resolve any outstanding issues. Thank you again for your feedback. We hope to have the chance to serve you better in the future.

Response from SkinnyRxJul 5, 2024

We deeply regret the inconvenience caused by the repeated calls. Your feedback is invaluable to us, and we have taken immediate steps to address the issue. We have added your number to our Do Not Call list to ensure this does not happen again, and we have also fixed the system error that led to the multiple calls. Thank you for your understanding and patience.

Response from SkinnyRxJun 29, 2024

Thank you for your feedback. We apologize for any inconvenience caused on our end. We're glad we were able to resolve the issue by honoring your cancellation request and providing a full refund, which you accepted. If you need any further assistance, please don't hesitate to reach out to us directly. We're committed to ensuring a positive experience for all our patients.