SkinnyRxReviews of skinnyrx.com

Response from SkinnyRxAug 8, 2024

Thank you for sharing your feedback about your experience with our weight loss program. We appreciate your honesty and would like to address your concerns. First, we want to assure you that losing a couple of pounds per week is actually an excellent and healthy rate of weight loss. While it may seem slow, this gradual approach is more sustainable and better for your overall health in the long term. It's important to understand that significant weight loss results often don't become visible until around the 6-week mark for most people. This is because the body needs time to adjust to the medication and the new lifestyle changes. Weight loss is a journey that requires patience and consistency. We understand your frustration, but please remember that weight loss cannot happen overnight. It requires consistent use of the prescribed medication, maintaining a balanced, nutritious diet, regular exercise, and patience and perseverance. We're committed to supporting you throughout this process. Your health and satisfaction are our top priorities. We believe in the effectiveness of our program when followed as directed, and we're here to help you achieve your weight loss goals safely and sustainably. We hope you'll consider giving the program more time to show results. If you'd like to discuss this further, please don't hesitate to contact us.

Response from SkinnyRxAug 9, 2024

Dear Jana'ah, We sincerely apologize for the mix-up with your medication. We had already issued a full refund for your order on July 31st, which might have been overlooked or confused with another company. Since we have pharmacies across the US, the inclusion of B6 or B12 may vary by location. Given the pause in your medication, it's important to restart your dosage per doctor requirements. Please rest assured that we are a quality, professional company dedicated to providing superior service and support, and we are not a scam. Thank you for your patience and understanding.

Response from SkinnyRxAug 7, 2024

We sincerely apologize for any inconvenience you've experienced. We take your feedback very seriously and are committed to addressing your concerns. We understand how frustrating unwanted communications can be. If you'd like to be removed from our mailing list to prevent any future calls, please send an email to [email protected] with your phone number. We will take immediate action to ensure you are not contacted again. Your experience matters to us, and we're dedicated to improving our services based on customer feedback. We appreciate you taking the time to share your thoughts, as it helps us identify areas where we can do better. Once again, we deeply regret any distress this situation may have caused you. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for your understanding.

Response from SkinnyRxAug 7, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your account. We want to assure you that our team has taken prompt action to process the refund you requested. We've carefully reviewed your account to ensure the refund was issued correctly. Your satisfaction is extremely important to us. If you need any further assistance or have any questions about the refund, please don't hesitate to reach out. Our support team is here to help. We appreciate your patience and understanding as we worked to resolve this issue. We're committed to continually improving our service to provide the best possible experience for our customers.

Response from SkinnyRxAug 7, 2024

I understand you've had some difficulties with your medication approval process, and I want to sincerely apologize for any inconvenience this may have caused. Your health and well-being are our top priorities, which is why we have certain steps and procedures in place before approving medication. These measures are designed to ensure your safety and provide you with the best possible care. I truly appreciate your patience during this process. While I'm unable to access your specific account details through this trust pilot review, I want to assure you that we're committed to resolving this issue as quickly as possible. To better assist you and investigate why the approval is taking longer than expected, I kindly ask that you reach out to us via email at [email protected]. This will allow our team to thoroughly review your case and determine if there's any additional information we may need from you to move forward. We value your trust in us and want to ensure you receive the care you need. Please don't hesitate to contact us so we can work together to resolve this matter promptly. Your health is important to us, and we're here to support you every step of the way. Thank you for bringing this to our attention. We look forward to hearing from you soon and finding a solution that meets your needs.

Response from SkinnyRxAug 6, 2024

Thank you for your feedback. We apologize for any inconvenience caused by our calls. If you'd like to be removed from our calling list, please email us your phone number at [email protected]. We'll take immediate action to ensure you don't receive any further calls from us. We appreciate you bringing this to our attention and are committed to respecting your preferences.

Response from SkinnyRxAug 5, 2024

Thank you for taking the time to share your feedback. We apologize for any inconvenience you've experienced. Unfortunately, we're unable to locate your information or take action based solely on the details provided in this review. To ensure we can properly address your concerns, we kindly ask that you email us at [email protected] with your phone number. Once we receive your email, we'll promptly remove you from our mailing list. Our system is very effective, so adding you to our do not call list will ensure you no longer receive calls from us. We value your privacy and aim to respect your communication preferences. Thank you for bringing this to our attention, and we look forward to resolving this matter for you.

Response from SkinnyRxAug 2, 2024

Thank you for bringing this to our attention. We sincerely apologize for the issues you've experienced and any inconvenience caused. We've been attempting to reach you since yesterday to address your concerns, but unfortunately have only been able to reach your voicemail. Please know that we highly value your business and take your feedback seriously. To make things right, we've processed a full refund to your account. We hope this demonstrates our commitment to your satisfaction as a valued customer. If you need any further assistance or have any additional questions, please don't hesitate to contact us. We're here to help and would welcome the opportunity to speak with you directly. Again, we apologize for falling short of your expectations and appreciate you taking the time to share your feedback. We're committed to continually improving our service.