SkinnyRxReviews of skinnyrx.com

Response from SkinnyRxJul 15, 2024

We understand your concern regarding the delay in receiving your semaglutide medication. We apologize for any inconvenience this may have caused. Sometimes, to ensure patient safety and optimal treatment, our doctors need additional time to review patient files and gather necessary information before approving medication. This careful process can occasionally result in delays, as was the case here. However, we believe this thorough approach is crucial for your well-being. Moving forward, now that your initial review is complete, we don't anticipate any further delays with your monthly orders. Your medication should be processed and delivered according to schedule. If you need any assistance or have questions about your treatment plan, please don't hesitate to contact us directly. We're here to support you throughout your treatment journey.

Response from SkinnyRxJul 9, 2024

Thank you for your review and feedback. We're glad to hear that your experience with us has been positive so far. We understand you're curious about the refill process, and we appreciate your patience. Rest assured, we strive to make refills as smooth and efficient as possible for all our customers. If you have any specific questions or concerns about the refill process, please don't hesitate to reach out to our customer service team. They'll be happy to provide you with detailed information and guide you through the steps. We value your business and look forward to continuing to meet your expectations. Please keep us updated on your experience with the refill process - your feedback helps us improve our services.

Response from SkinnyRxJul 9, 2024

We appreciate your feedback. It's great to hear the order process was smooth and delivery was prompt. Regarding the 10 pound change mentioned, we hope you're satisfied with the results you're experiencing. As always, we recommend using our products as directed and consulting with a healthcare professional about any significant changes. Thank you for choosing our product.

Response from SkinnyRxJul 5, 2024

Thank you for your positive feedback! We're delighted to hear that Travis provided excellent service and clear explanations. We strive to ensure all our team members deliver outstanding work, so it's wonderful to know Travis met that standard. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you have any further thoughts or need assistance in the future, please don't hesitate to reach out.

Response from SkinnyRxJul 5, 2024

We apologize for the initial delays and the need for multiple calls to initiate your treatment. We strive to make the transition process as smooth as possible for all our patients, and we'll use your feedback to improve our onboarding procedures. We're concerned to hear about the repeated calls you received after placing your order. This suggests a breakdown in our internal communication and documentation processes. We take this feedback seriously and will review our systems to ensure better coordination between our team members. It's great to hear that despite these issues, you found our staff to be helpful throughout the process. We value providing excellent customer service and will continue to prioritize this aspect of our care.

Response from SkinnyRxJun 29, 2024

Thank you for taking the time to share your experience with us. We're delighted to hear that Roel provided excellent customer service during your first interaction with our company. We understand that sharing sensitive information can be concerning, especially for new customers. It's wonderful to know that Roel was able to put you at ease by offering ways to verify the call's authenticity. This aligns perfectly with our commitment to security and building trust with our clients. We appreciate your feedback on Roel's patience in answering your questions. Our team strives to ensure that all customers feel heard and supported, regardless of how many questions they may have. Your positive review encourages us to maintain and improve our high standards of customer service. We look forward to continuing to serve you with the same level of care and professionalism in the future.

Response from SkinnyRxJun 4, 2024

🌟 We are so grateful for such heartwarming feedback from our amazing customers! 💬 Thank you for recognizing Cherry for her exceptional customer service skills and dedication to going above and beyond for you. 🌺 At SkinnyRX, we strive to provide top-notch service and ensure every interaction leaves a lasting positive impression. Thank you for choosing us! 🌟

Response from SkinnyRxMay 30, 2024

We're pleased to hear that Lisa provided you with great customer service during your semaglutide experience. Delivering exceptional support is a top priority for our team, and it's wonderful to know Lisa met that standard!