Howie
Went through the sign up process and paid. Then denied because i am 64.
Went through the sign up process. The person on the phone offered discounts not published anywhere. Took my payment. Was informed later I was denied the program. I am 64 and otherwise healthy. Just a little overweight. No provider spoke to me or evaluated me. Was informed later that only accept 64 and under (I AM 64). Will turn 65 in 3 months. They knew my age when i signed up, before I paid. Was never told of any age criteria until I called back and asked why I was denied. Then was told to wait for my money to be refunded. If a provider felt i wasn’t a candidate they should have had some class and spoken with me.
Response from SkinnyRxJan 21, 2025
We're so sorry about your experience with us - this wasn't at all what we wanted for you. We appreciate you bringing this to our attention, and we're actually updating our intake forms based on your feedback to make things clearer for future patients. We want to explain why we had to make this difficult decision: when it comes to patients who are 65 or approaching 65, we've found that having treatments done at your local clinic or with your primary doctor is truly the safest option. They have your complete medical history and can provide the specialized care you deserve. We've already processed your refund - you should see it back in your account in the next 3-5 business days. Your wellbeing means everything to us, and while we know this isn't the outcome you were hoping for, we hope you understand that this policy comes from a place of genuine care for your health and safety. If you need help finding a qualified provider in your area, just let us know - we're happy to point you in the right direction.