SkinnyRxReviews of skinnyrx.com

Response from SkinnyRxJul 11, 2025

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced. We'd like to clarify our process to help you and other potential customers understand how our service works. When you complete the intake form on our website and submit your initial payment, our clinical team conducts a thorough review of your information to ensure the prescribed medication is appropriate and safe for your specific situation. This clinical review is an essential safety measure we take seriously. If our clinical team determines that the medication isn't suitable for you for any reason, we issue a full refund immediately. We typically ask that customers allow 3-5 business days for the refund to appear in their account, as processing times can vary depending on your financial institution. We understand this process may not have been clearly communicated, and we're always working to improve our customer experience. If you have any specific concerns about your case or would like to discuss this further, please don't hesitate to reach out to our customer service team directly. We appreciate your feedback as it helps us serve our customers better.

Response from SkinnyRxJul 8, 2025

We're sorry for any confusion about your order! When you placed your bundle order, the upfront billing with 2-month shipping intervals was outlined in our terms of service. We structure it this way to ensure you get the best possible deal on your medication. We'd love to help clarify anything or address your concerns directly. Please reach out to us - we're here to help!

Response from SkinnyRxJul 9, 2025

Thank you for taking the time to share your feedback, and we sincerely apologize for your disappointing experience. We understand how frustrating it must be to feel that the product didn't meet your expectations. While we're unable to locate an account with the information provided in your review, we'd like to address some general points about semaglutide that might help provide context for your experience. Semaglutide typically requires time to build up in your system before noticeable effects begin. In general, it can take 6-8 weeks to start seeing initial results, and for some individuals, it may take even longer depending on factors like metabolism, body composition, and individual response. The medication works gradually as it reaches therapeutic levels in your system. Additionally, semaglutide is most effective when combined with a balanced diet and regular exercise routine. The medication is designed to work alongside lifestyle modifications rather than as a standalone solution. We want to emphasize that our clinical team is always available to provide guidance and support throughout your journey. They can help address any dosing questions, discuss individual response patterns, and work with you to optimize your treatment plan based on your specific needs. If you'd like to discuss your experience further or explore potential solutions, we encourage you to reach out to our clinical team directly. We're committed to ensuring that every patient receives the support they need to achieve their health goals. Again, we apologize for any confusion or disappointment, and we appreciate you bringing this to our attention.

Response from SkinnyRxJul 11, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with your recent order. After reviewing your case and the prescription documentation you provided, we can confirm that the correct dosage was dispensed as prescribed. We made several attempts to reach you by phone to discuss this matter, but were unable to connect due to voicemail limitations. We appreciate that you remained responsive via email, which allowed us to continue working toward a resolution. As we communicated in our previous email correspondence, a temporary system glitch affected several patients' orders, specifically causing syringes to be omitted from shipments. We have issued partial refunds to all affected customers to compensate for the missing components of their orders. This technical issue has since been resolved, and we have implemented additional safeguards to prevent similar problems in the future. We value your business and understand how important it is to receive complete, accurate orders. If you have any remaining questions or concerns about your order or our services, please don't hesitate to contact us directly. We're committed to ensuring your experience with us meets the high standards you expect and deserve.

Response from SkinnyRxJun 26, 2025

We sincerely apologize for the frustrating experience you've had with us. You're absolutely right to be upset, and we take full responsibility for the confusion throughout this process. You've already received your full refund for the 6-month bundle, so you don't need to worry about getting your money back. We understand how disappointing this must be, especially after your previous difficult experience with us. Our clinical team requires prescription bottle photos for higher starting doses for your safety - we need to see valid proof of your current medication. Since the bottle was thrown out, there was no valid proof submitted, so our CT team cannot be certain and start you from the dose you were requesting. The back-and-forth you experienced was unacceptable. We're genuinely sorry we couldn't meet your needs this time and wish you the best in finding a provider that works better for you.

Response from SkinnyRxJun 25, 2025

Thanks for sharing your experience, and we're really sorry this happened to you. We totally get why you'd be frustrated about charges and the cancellation mix-up, though we do want to mention that we usually have pretty good records of all customer calls and cancellation requests. We looked through our system with the info from your review but honestly can't find an account that matches up. That might actually explain why there's been so much confusion about your cancellation and why we haven't been able to handle things properly on our end. We definitely want to fix this for you. If you can reach out to our customer service team with your full name, phone number, and the email you used when you signed up, we'll track down your account right away and get you all the details - your membership status, what charges went through, and records of any conversations. We really do take stuff like this seriously and want to get it sorted out as soon as we can actually pull up your account in our system. Email: [email protected] Phone number: 888-979-9580

Response from SkinnyRxJun 2, 2025

Thanks for your comment! It looks like you're not currently a customer with us, but you can definitely check out our existing reviews to see feedback from people who've used our medication and had great results. Feel free to reach out if you have any questions - we're happy to help!

Response from SkinnyRxMay 28, 2025

We're sorry for any confusion! We checked your order and it was actually shipped on time - tracking shows it should be delivered today. We tried calling to let you know but got your voicemail. If you need help with anything else, just give us a call at 888-979-9580. We're here Monday-Friday 8am-8pm and weekends 9am-6pm EST. Thanks for giving us the chance to clear this up!