SkinnyRxReviews of skinnyrx.com

Response from SkinnyRxJun 11, 2025

Thank you for the feedback! We're so glad Nelvie was able to help guide you through everything and answer your questions - she's fantastic. We're really sorry about the frustrating experience with our website's enrollment process and those poor phone connections. That definitely makes things way harder than they should be, and we totally understand your frustration. We're working on fixing these issues so other customers don't run into the same problems. Thanks for your patience, and please reach out if you need anything else!

Response from SkinnyRxMay 27, 2025

Thanks for the honest feedback! We're really glad Maureen took good care of you during the cancellation process - she's great at what she does. You're absolutely right about the shipping delay communication. We know how important it is to keep customers in the loop, and we're working on making sure those updates go out promptly. Thanks for giving us a shot, and best of luck with everything!

Response from SkinnyRxMay 15, 2025

Thanks for your amazing review! We're so happy Skinny Rx is helping you reach your goals. Aimee B loves hearing that her communication is making a difference. It means the world to us that you're finding everything easy to use. We're cheering you on every step of the way!

Response from SkinnyRxMay 15, 2025

Thank you for your kind words about Sheila's service during your subscription cancellation! We're delighted to hear she provided great assistance. We noticed you didn't give us a full 5-star rating, and we're always looking to improve. Would you mind sharing what we could have done better to earn those extra stars? Your feedback is incredibly valuable to us as we strive to provide the best possible experience for all our customers.

Response from SkinnyRxMay 13, 2025

Thank you so much for taking the time to share your experience with Skinny RX. We're truly grateful for your kind words about our Customer Service team - it's wonderful to hear they were able to help you promptly and provide a full refund. We sincerely apologize for any inconvenience regarding our age eligibility criteria. These guidelines are in place purely for health and safety reasons, as certain treatments may require different approaches for different age groups. Your wellbeing is our top priority. We understand your frustration about being charged before eligibility was confirmed. We're actively working to improve our process to make eligibility requirements clearer upfront. We strive for excellence in everything we do and genuinely value your feedback. If you'd consider updating your review to reflect your positive customer service experience, we'd be incredibly grateful. Every 5-star review helps other potential customers discover our services. Thank you again for your understanding and feedback. We're here if you need anything else!

Response from SkinnyRxMay 12, 2025

Thanks so much for your kind words about Aimee B! We're really happy to hear she's been checking in and answering all your questions. We're curious though - what could we have done better to earn those full 5 stars? Your feedback helps us improve

Response from SkinnyRxMay 8, 2025

Thanks for your review! I'm glad Jan was helpful with your questions. Don't worry about that June billing notice - it's just a system error since you've already paid in full upfront. We'll fix that right away so you won't be charged again. If you need anything else, we're here to help!

Response from SkinnyRxApr 28, 2025

Thank you for your kind feedback about Maureen! We're so glad she was able to help with your needs. We noticed you didn't leave a full 5-star review - would you mind sharing what we could improve to make your experience even better next time?