SkinnyRxReviews of skinnyrx.com

I have been trying for over a week to get a receipt, and have been repeatedly told “we’re expediting your request.” It’s puzzling to me that this is a difficult task as I’m sure many need for reimbursement purposes. I’m very disappointed with the administrative service.

1. It doesn’t work. After 3 months on this medication there has been zero progress, only side effects. 2. They sent my first refill to the wrong address in a different state so I had to skip several days when you are supposed to take it daily. This contributed to the lack of progress. The address it went to isn’t even on file so my sensitive medical information was sent to a stranger and it took several days for the corrected shipment to reach me. They could not tell me how this happened since the only address I have on file the correct address. 3. I have been trying for 3 days to get my subscription cancelled and a refund for the remainder of the subscription that I will not be using. They told me I can’t get a refund even though the website stated I could when I signed up for it. They changed the verbiage on the site since I signed up and are applying this new policy to me even though it stated that refunds were available when I signed up and they still have not canceled my subscription. I emailed and they just offered a discount for the next refill. I called the number and they said I had to speak to a clinician and can no longer get a partial refund. I spoke to the clinician and she said she would let them know. I emailed again and they still will not cancel it. It should not be this difficult to cancel the subscription and I am owed a partial refund when the policy stated you can cancel at any time and get refunded for unfilled units, especially when my refill was sent to the wrong address in the wrong state and now a stranger has my sensitive health information. This company is unethical and they do not deliver their promises. They lied about how well it would work, they lied about how easy it is to cancel. They changed the refund policy after I signed up and are applying this new policy to me. They sent my medical information to a stranger’s address and they still are refusing to cancel my account. Don’t make the same mistake I did and don’t give this company your money.

They lied, charged me for the product and then did a "bait and switch", sending me a different product I would have never ordered. All reps will give you the run around and say what they need you to hear, to get you off the phone. Terrible, dishonest and unreputable company. All reps I spoke to Christian, Mariz and Patricia were unhelpful, unkind and lied to me.

I honestly don't understand all the fabulous reviews. I'd give ZERO stars if I could. This company doesn't even honor what's published on their own website. Like many others, I was someone who also should have been able to get a refund according to their policy, but no. I was told that their "website hasn't been updated" which is not a good enough answer for me or anyone else who's fallen for their bait-and-switch. I went ahead and proceeded and should have received some kind of confirmation about shipping, along with tracking information. Again, that's a no for me. Their customer service is snarky, rude, and condescending. I look forward to hearing how they justify things in their response here. More gaslighting, I'm sure. I will stick with it for a year, but I'll be surprised if I continue with it. They say I'll lose lots of weight by October, but I don't get my product, I'll never lose anything -- except my faith in the humanity of this company.

Everything was going well until I noticed they were sending me my medication progressively earlier every month. I emailed them and asked them to stop my next shipment because I still have 2 doses left of my current medication. They did not respond to me so I called them. When I got a hold of someone they told me I couldn't cancel the shipment because it was already processed despite me emailing them earlier. Also, they said they had an app that gives you a tailored weight lose plan, and 24/7 messaging with your physician. I downloaded the app and it only ask you to put your weight in for the day. There is no messaging or tailored weight lose plan. So the app is a total lie. I've spent over $1,000 with them in the past 3 months. I would expect more truthfulness and better response time from them.

They advertise accepting HSA and FSa payment but do not abide by their regulations or requirements. Good luck getting a receipt or copy of the “prescription” or even the name of a physician that prescribes the medication which tells me that these medications are likely unsafe and not prescribed by a true medical professional

I subscribed for a 3 months bundle advertised for $345, but instead I received a message from my bank with a charge of $2148. I provided promptly to contact the customer service. After multiple emails and a lot of fort and back I found out that I was mislead and subscribed to a 12 months plan. When I requested the refund I was told that wasn’t possible. I insisted with different emails with proof of how the website advertises the bundles. Finally after 4 days of fighting with the customer service ( and after I provided the proof of the advertisement) I was helped by ERIKA to receive a refund of $2148.

I called the customer service line within 2 minutes of receiving an email confirmation of my order, as I was surprised and shocked to see that I was charged the full amount of $2,148.00. When signing up, I read that it was going to be a monthly payment of $179, which I was fine with. However, due to your small and obscure writing, I was misled. When I called on Saturday, July 12 at 10:20am, I was told that the phone rep contacted all the departments were notified of my request to cancel the order and a refund would be issued. She also told me that I would be getting a call back to confirm, and I did not receive that call back. Ticket # 2444892 On Monday morning, July 14, I recieved an email about my account and that my order was 'processing'. I immedicately called again this morning, only to be told that I am not permitted to cancel the order or get a full refund due to company policy. However, your website CLEARLY states that a full refund is available if the order is cancelled before the doctor completes the prescription. I know the prescription is not completed because the phone rep today said everything is on hold until I answer some medical questions about prior dosage. When I requested to speak to a supervisor or manager, I was told first, that they would not speak to me because they didn't have anything additional to say to me, Then after being on hold for 20 minutes, I was told that every supervisor and manager was in a meeting and there was no "end" time of this massive meeting. Someone may call me back at a later time. This is a brilliant stall tactic. Ticket # 2445582