SkinnyRxReviews of skinnyrx.com

Response from SkinnyRxOct 16, 2025

Hi there, thanks for reaching out and we're sorry you're frustrated with your experience. We understand you haven't seen the results you were hoping for yet. Everyone responds differently to medication, and sometimes it takes a few weeks to notice changes, but we totally get why that's disappointing. Regarding the refund – we wish we could help with that, but once medication ships out, we aren't able to process returns or refunds. It's right there in our Terms and Conditions, and it's really a safety thing since we can't accept prescription medications back. What we can do is cancel your subscription right away so you won't be charged again. If you want to talk this through more, feel free to reach out to our support team directly. We're here to help however we can.

Response from SkinnyRxOct 13, 2025

Thank you for sharing your experience. Everyone responds differently to GLP-1 medications, and not seeing results in the first month can sometimes mean the body needs a dose adjustment or a different formulation our clinical team can help with that. The Tirzepatide tablets we use are real medication from licensed US pharmacies, never placebo. We’re here to help patients find the option that works best for them, and many do see success with adjustments or switching to injectables. If you'd like us to take another look at your treatment plan or discuss next steps, feel free to reach out to [email protected] or 1-888-979-9580.

Response from SkinnyRxOct 9, 2025

We’re very sorry to hear about your experience and take these concerns seriously. Our medications are prescribed and dispensed only through licensed U.S. pharmacies, and every prescription follows strict quality and safety standards. We would never distribute a placebo, and we want to better understand what happened in your case. We also regret that you found the cancellation process difficult that’s not the experience we want for our patients. We do not offer refunds in exchange for removing reviews, and we’ll be looking into this further. Please reach out to us directly at [email protected] or call 1-888-979-9580 so we can investigate your order, review your case with our pharmacy team, and ensure your concerns are fully addressed.

Response from SkinnyRxOct 9, 2025

We’re very sorry for the experience you had and the frustration it caused. While our oral formulations are only available in certain dosage ranges, that should have been made clear during your intake. We also regret the mix-up with your cancellation and shipment—that’s not the level of service we want to provide. We have since canceled your account and processed a refund for the inconvenience. If you have any additional questions or need confirmation, please don’t hesitate to reach out to us at [email protected] or call 1-888-979-9580.

Response from SkinnyRxSep 26, 2025

We sincerely apologize for the frustrating experience you've had with us. Since there's no name on your review, we're unable to look up your specific account to address the details of what went wrong, but we want you to know that what you've described doesn't reflect the service we strive to provide. Our typical response time is much faster than what you experienced, and we absolutely help resolve shipping issues rather than having customers handle them alone. Something clearly went wrong in your case, and we're sorry we let you down. Should you need any further assistance please do not hesitate to contact us.

Response from SkinnyRxSep 17, 2025

We sincerely apologize for any inconvenience you experienced. Our intake form and signup process clearly states that once a bundle order is placed and shipped, we cannot process cancellations or refunds. This policy allows us to secure the best discount pricing by paying for medications upfront. We can see your order was shipped and delivered before the cancellation request was made. While this policy is outlined in our terms and conditions agreed to at signup, we understand your frustration. Please feel free to contact our customer service team directly if you'd like to discuss your situation further. We appreciate your feedback and apologize for any confusion.

Response from SkinnyRxSep 17, 2025

Thank you for taking the time to share your concerns, and we sincerely apologize for any confusion or worry this experience has caused you. We want to address your concerns directly: After investigating your account, we can confirm that you received the correct medication as prescribed. We understand the tablets may not have matched exactly what you saw in our marketing materials, and we apologize for that discrepancy - we're looking into updating our imagery to better reflect the actual product. Regarding the effectiveness timeline, we completely understand your concern about not seeing results after 5 days. However, it's important to know that with any weight management medication, results typically don't become noticeable until 3-4 weeks of consistent use, and this can vary significantly from person to person. The medication works gradually, especially when combined with a healthy diet and regular exercise. We truly apologize for any confusion this situation has caused. Your health and peace of mind are our top priorities, and we take all concerns seriously. If you have any additional questions or need further assistance, please don't hesitate to reach out to us directly. We're here to help and ensure you have the best possible experience with our service.

Response from SkinnyRxSep 16, 2025

We're really sorry to hear about your broken medication - that sounds incredibly frustrating, especially being out of treatment for weeks. We're having trouble finding your account with the name from your review, which makes us think there might be a mix-up with another company. What you're describing definitely doesn't sound like how we handle things - we always replace damaged items when customers show us proof, and we definitely don't use robotic responses. If you did order from us, please reach out at [email protected] or call us at 888-979-9580 with your order info so we can look into this and fix it. If not, we hope you get this sorted out with whoever you did order from - nobody should deal with that kind of poor service. Thanks for sharing your experience.