SkinmedixReviews of skinmedix.com

I have orderd one item from Skinmedix in realy Decmber 2022, still untill now I havent recived my delivery, I dont know what is going on and if im going to recive my order, I did email them few times and they responded, they've told me its on its way my last email i sent them they havent responded.

I placed an order for SkinCeuticals Discoloration Defense totaling approximately $100. I received the product in just a few days but when I opened it, the product was dark brown and oxidized. I tried to call the company but their phone doesn’t offer live help; it directs you to their customer service email address. I emailed them and a few days later they responded requesting pictures. I sent pictures and they agreed to send a free replacement. Again, the delivery time was only 2 days but upon opening the box, I found another product that was dark brown and oxidized. It was from a different lot number so it appears multiple lots are bad and they’re still selling it. I reached out to them immediately via email but after a few days there was no response. I’ve now reached out 4 more times and still no response. I’ve opened a dispute with my credit card company because at this point I just want a refund. How can you sell bad product and make it impossible for customers to get through to you? This appears to be purposeful. My advice to potential buyers: there’s several other companies that sell the same products - buy from them. This place is a waste of time and money.