SkinmedixReviews of skinmedix.com

I’ve returned my products and Skinmedix doesn’t refund me. I returned my products ( i have proof of delivery to them) and its been 4 months I am waiting for my money now. The order’s cost is £111.47. Their response was: “Our system will not allow us to process the refund.” and totally ignoring my replies after that. Their customer service doesn’t care about their customers, they only care about cashing that money in. I returned the products and they are not willing to refund me. Thieves!!! I have proof of every word I’m saying and I will make sure to post this review everywhere so other people won’t get scammed.

I ordered a neocutis product from SkinMedix (throat and decollete cream) and received a jar that was dirty, looked old, and in which the cream was brown. I contacted SkinMedix (by email - there is no human to answer the phone ever) and was asked to send photos which I did. I have tried to get any resolution to this issue repeatedly, to no avail. "Ackiee" sends a reply email either asking again for a photo (which I've already sent twice) or just a generic "my request has been updated". What? Terrible experience. Terrible customer service!! Will never order from this website ever again and I encourage others to do the same. The products cost a lot of money, and if you can't trust the quality of the products, nor the responsiveness of their customer service (nonexistent), then no amount of "discount" is worth this hassle. I'd give zero stars if I could.

never received my order : scam

PLEASE I URGE YOU NOT TO PURCHASE FROM THIS COMPANY. THEY ARE THIEVES. I ordered 3 Elta brand sun screen from them which cost over $150 and received no confirmation email, no tracking number… nothing. I have not received my product. You cannot call the company as it is an automated system that does not allow you to leave a message. I have emailed and sent a message through their websites contact form and NO RESPONSE! I spent this much as I have sensitive skin and this sunscreen does not cause me to have breakouts. This was a lot to spend in the current climate we are in, and I cannot believe that this company has done this to me. They also conveniently don’t have a google business page so you cannot leave a public review there, this is all just terrible.

Unfortunately I had to leave at least 1 star.!! Do not buy from this company. They are not authorised by Obaji. I thought I was getting a deal. Been using the Obaji range for years but became very expensive. This company use fake products , my skin has deteriorated since buying from them. Clearly fake ! I contacted them and have been ignored. Clearly they dont care. You may get your order on time but what is in it ???

The Obagi website lists this company as an unauthorised seller that the products are fake or counterfeit

Ordered an eye cream that caused an allergic reaction. Returned it with a letter to asking for a refund. Have not received my refund or any acknowledgement of my return. Tried contacting with no acknowledgment. Do not deal with this company. Bad news.

Will be contacting my bank for a charge back....2 weeks and no order received and no response to my emails