SkinmedixReviews of skinmedix.com

On 01.12.2024 I ordered 2 x Obagi products for just under £100. 8 weeks later no sign of said products despite them allegedly being shipped on 02.12.24. I have chased up my order twice and was responded to on the same day with recommendations to wait due to issues with delivery and then told to contact the courier direct. I was advised delivery should have been up to 4 weeks. When contacting the courier they have stated that they have not yet received it for final procession and given its over 30 days I should go back to skinmedix to request refund or reshipment. I have done this and shock horror, now they are not responding! Absolutely shocking company and customer service - looking at reviews seems likely this is a fake/scam company! Only positive is I purchased using my credit card as a safety measure so I have been able to raise a dispute and having the money refunded via my bank!

I did not receive the ordered products despite contacting the support at skinmedix several times.

Purchased (2) bottles of SkinCeuticals C E Ferulic® with 15% L-Ascorbic Acid. Gave one as a Christmas gift and opened the other myself last week. It was already brown. Customer service told me too bad, because it's opened, they don't take returns. How would I know it was already oxidized unless I opened it? Awful.

Terrible customer service—completely unresponsive and dismissive about my missing package, redirecting all responsibility to the local courier. No effort to resolve the issue or offer any goodwill, just happy to take my money. Avoid this store at all costs—extremely disappointing.

I purchased Revision skincare products from Skinmedix. Last evening I received an email from Revision with the subject line "CAN YOU SPOT A FAKE?" Skinmedix is specifically listed as an UNAUTHORIZED SELLER in that email. When the seller is unauthorized you can not be certain you are getting authentic product. Spending hundreds of dollars for product that you can't be assured is the real thing is unacceptable. I attempted to return the unopened product but am told that I have to pay shipping based on their calculations AND even though the product is unopened, sealed and undisturbed they will charge me a restocking fee. CAN YOU SPOT A SCAM?

I ordered online like 10 day ago. I paid however I didn’t get a receipt or anything that confirm my order. There’s no phone no to call or site to contact It’s really a big SCAM!!!

Pathetic Company i ordered for skin products from this company for the first time worth 360$ after i ordered it and paid it through PayPal. Neither i received an confirmation email nor i got an email with shipping confirmation. when i called them and left several voicemails no response whatsoever. nor emails were replied. when i opened a case with PayPal they responded back with tracking saying it was already delivered 2 weeks ago which i never got. would never do any business with them.

Ordered a product for $172 dollars and it burned and blistered my skin. I sent it back and was told they do not give refunds only on unopened purchases. I told them I had no idea this would happen and asked for a partial refund. They would not compromise and told me to see a doctor! I have never had a problem with returning anything before with other companies. I found that to be unprofessional and will never order anything from them.