SkinmedixReviews of skinmedix.com

I ordered skinceuticals discoloration defense from this company. I have used this product for over year. What I received was either very old or a counterfeit product. Discoloration defense is never, nor should it be clear! I contacted the company through multiple emails and a unanswered call to customer service for an exchange. They never responded to any emails. This is an expensive product, which is unusable. I would never order from this company again nor would I ever recommend it.

I placed an order worth several hundred dollars, and the items never arrived. Despite multiple emails and complaints, I received no response or resolution since March; I’ve been completely ignored. This level of service is unacceptable. Very disappointing experience—I would strongly advise others to avoid ordering from this company!!!

I also am disappointed and angry at myself for not researching the company. I first ordered samples of a product which were great and then the products. I had a reaction to the products (were they the same as the product?), emailed the company and was told not to use the products. I then asked about their return/exchange policy and never heard back from them. I spent a lot of money and to now get ghosted is infuriating. DON'T BUY ANYTHING FROM THEM!

This is a scam company. You cannot reach them by phone or email, to return, cancel or exchange.

I purchased eltamd sunscreen from Skinmedix last month and it was either counterfeit or stored improperly. The consistency was completely wrong and it was so thick it would barely come out of the tube. I've used this product for at least 15 years so I know what it's supposed to be like. I reached out to customer service and they've been giving me the run around for 2 weeks now. They say the product has to be unopened to get a refund. I had to open it to see that it was counterfeit. Should have done my research. They are listed on eltamd website as an unauthorized seller. I DO NOT RECOMMEND BUYING ANYTHING FROM SKINMEDIX!!!!!!!!!!

I think the CE Ferulic by Skinceuticals that I bought from them was a counterfeit.

Skinmedix is a scam ! They own me 134.08 euros for 2 months now . Products not shipped (They are aware because after I pay my order they informed me by mail that the products were out of stock but they refused to reimburse me

I have called twice about two orders. It did not identify as a business but simply directed me to leave a message. I did each time. I also sent two emails to customer service. Still, I have not received a response.