SkiEssentialsReviews of skiessentials.com

Ordered these skis and bindings a few weeks ago, and they were delivered a week earlier than the scheduled date. However, there was a slight issue with the shipment and I contacted SkiEssentials.com about it, receiving a thorough and very helpful reply within 24 hours, offering compensation or an exchange. I requested the exchange and the new skis were sent out a few days later, and I received them in less than a week (I live in Australia so that shipping speed was almost unimaginable). I was also a bit concerned that the package could be damaged on its way to Australia, but both times the box was in perfect condition, as were the items inside. Not only was the customer service extremely helpful and I couldn't be more satisfied with the outcome of my purchase, but the skis themselves are of very good quality. Absolutely reccommend!

Responded to both email and telephone calls promptly. Helpful advice. Processed the order quickly.

Purchased boot from this retailer through Amazon. I like to support smaller shops, but I am in between sizes on the boots and need to return. Discovered that the return shipping fee they charge is $60 for the boots, which is insane and was not described on the listing. Robbery when other retailers charge at most $10 return shipping. Will never use them again.

Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies. Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.

If I could give 0 I would. Terrible customer service. After saying that they will replace the ski bag(out of stock) with a similar one they went silent. I inquired about my order (I also had a helmet on this order) I received a replacement without a word of explanation. I had a ski trip planned and I have to rush to try to find replacement. My advice go buy your stuff at a store, skiessential are not reliable.

Bought a pair of Salomon QST 92 153 + bindings online, because my local ski shops didnt carry that size. Their customer rep (Lan Henel) provided timeley responses to my questions via email. Item was well packed, arrived with 10 days of purchase, and matched the online images. Very pleased with smooth transaction and customer service.

I wanted a new pair of skis and I had a series of emails explaining them all my needs. The person I deal with was very knowledgeable and he got me a pair of ski that I tried few times and they seems to be exactly what I want!

I bought a ski boot, skis and poles set for my son at an amazing price. I couldn't get this from any other site! The customer services at Ski Essentials is great! When my son's boots didn't fit exactly, they helped me immediately with the return and guided me with how to make sure the boot fit properly. I will definitely use them again!