SketchUpReviews of sketchup.com

The product is ok, the customer service is woefully poor. Makes me wonder if the company will be around for too much longer.

J'ai acheté une version Pro en 2019, puis quelques années après, SketchUp supprime des fonctionnalités comme la localisation ou le Warehouse... Parfaite hypocrisie, soit disant pour maintenir la qualité. Il faudrait remettre à nouveau la main au portefeuille pour utiliser des services déjà payés, c'est méprisant pour les clients. Vouloir tirer une rente d'un produit sans être capable de se faire rémunérer pour des innovations discrédite la bonne image que SketchUp avait pu donner.

I would like to give a 0 rating. I contacted their UK representative regarding a subscription issue and was persuaded to buy an additional license with the promise of a refund for the initial purchase. However, after reviewing my bank statement, I noticed that I still needed to receive the promised refund. Despite being within the 14-day policy period when the additional license was sold, they have yet to issue the refund. This experience has been appalling. I strongly advise against using their services. WATCH THE AUTO RENEWAL ////

I have been using SketchUp since 2002 so this is going to be a hard switch, but after this experience I just can’t use their product anymore. It all started because I needed to update my payment information. I tried and I kept getting notifications saying the update failed. I’m busy so I go about my business and within a day I get a threatening email saying my subscription will be cancelled soon if I don’t update my payment method. I submitted a service ticket because it still wasn’t working. I got a reply on the Friday from the service ticket but it only asked if I was still having the problem rather than providing any helpful information or resolution. I was out of town on Friday and wanted to work on resolving the issue on Monday. Saturday I got another threatening email saying my account was going to be canceled tomorrow, so I responded to the service ticket email and let them know that the issue is still there and that I am receiving threatening emails that my account will be cancelled. Arriving home Sunday I received an email notification that my service ticket was being closed! I am furious at that point! I responded with a screenshot showing the system failing to update my information and asking why they are closing the ticket when the issue isn’t resolved and I replied to the email yesterday? They clearly don’t want to maintain customers.

Please upgrade to Blender. Sketchup is no use, seriously. I had been trying to work on sketchup after my degree for freelance projects, but its been a mess. I found a great library of 3d assets, and now i am using it in blender for my freelance work that i do on upwork and fiver.

Take your money even without having the correct card details. I've had a new card issued since last year but yet they are still able to money after enough declined payments!! Not happy complete fraudsters!!!

Je tiens à exprimer ma déception et ma frustration concernant les pratiques de facturation de SketchUp. Il me semble que tout est conçu pour rendre la résiliation extrêmement difficile. Cela me donne l'impression que l'entreprise n'agit pas de manière honnête. Face à cette expérience, je conseille vivement à tous ceux qui envisagent cette application d'envisager d'autres alternatives disponibles sur le marché, qui respectent mieux les droits et la facilité de gestion pour les utilisateurs.

Took money from my account when I cancelled with them two years ago, sent proof they took the money and refused to give it back. Scammers, and fraudsters