Tanya
Dont buy from this company
I placed an order earlier this month, my second one because I liked the cables but needed longer ones than I had before. This time however, am still waiting for my purchases and despite numerous emails to customer services all I am told is "please wait patiently". Firstly, I have been very patient and secondly how patronising a response. If I told them to wait patiently for payment after 3 weeks of having the item I think they also might be irritated. There is a fine line between assertive and patronising. Just repeating the same message in 5-6 emails is not being assertive but is being disrespectful to your customer, please take note. I was told i couldnt cancel my ordernor have a refund because my goods were in transit. But after nearly 3 weeks I have not received them!! I have had to purchase cables elsewhere because I could wait any longer and needed to find a solution to charging my phone nearby. I even requested for the company's complaint process but have been repeatedly ignored ans guess what, told to wait patiently! Do you know, as I write this I am now wondering whether I was even talking with a human being because it was so robotic in response?!! If Skegic are reading this you need to overhaul your customer service approach urgently. For anyone else reading this, dont buy from this company. A test for a company is how they deal with their mistakes or failures,and this company cannot be relied upon to deal with them decently. I won't be buying from them again thars for sure. I am adding another section due to the response below from Skegic. You have not communicated regularly with me, you have responded to my many communications, initiayed by me. And you have ignored my request for your complaints process despite requesting it 3 x now. This is my accurate experience of your customer service and I reiterate it is very poor. I think your response below demonstrates this very clearly.
Response from SKEGICJul 26, 2025
Dear customer, We apologize for the delay in your order. Your order is in transit and the package is expected to be delivered to you next week. You can track it via the following link: https://t.17track.net/en#nums=SF6045802679638 Here is the detailed record of the track: Number: SF6045802679638 Package status: In transit (13 Days) Country: United Kingdom -> Unknown 2025-07-26 06:28 Midlands Super Hub,GB, Shipment in transit. Thanks for your waiting. 2025-07-26 06:28 GB London cross border sub contractor a,Great Britain,England,GB, Shipment has arrived at the station and unloading. 2025-07-25 09:13 GB, Shipment loaded, prepare to send to next station. 2025-07-24 15:25 GB, Delivery in progress 2025-07-24 12:03 GB, Shipment in transit. Thanks for your waiting. 2025-07-24 11:02 GB London Heathrow Customs agent,Greater London,England,GB, Shipment has arrived at the station and unloading. 2025-07-24 08:24 GB, customs clearance 2025-07-17 09:21 GB, Start customs clearance process 2025-07-17 01:13 Be Liege airfreight team,liege,BE, Flight arrival scan 2025-07-16 20:33 Ezhou port customs affairs group,Ezhou,Hubei,CN, Flight departure scan 2025-07-16 12:31 Ezhou port customs affairs group,Ezhou,Hubei,CN, Shipment loaded, prepare to send to next station. 2025-07-16 12:31 Ezhou port customs affairs group,Ezhou,Hubei,CN, Shipment has arrived at the station and unloading. 2025-07-16 11:07 GB, Start Custom clearance Process 2025-07-16 10:12 CN, customs clearance 2025-07-16 09:53 CN, Shipment loaded, prepare to send to next station. 2025-07-16 09:34 CN, Shipment has arrived at the station and unloading. 2025-07-16 08:15 GB, Order information has been received 2025-07-15 17:16 Dongguan International bag operation center,Dongguan,Guangdong,CN, Shipment loaded, prepare to send to next station. 2025-07-15 17:16 Dongguan International bag operation center, Operation center put shipments into bag 2025-07-15 04:05 Dongguan International bag operation center, Operation center Weighing 2025-07-15 03:57 Dongguan International bag operation center,Dongguan,Guangdong,CN, Shipment has arrived at the station and unloading. 2025-07-15 02:19 Shenzhen huangtianzhong transfer,Shenzhen,Guangdong,CN, Shipment loaded, prepare to send to next station. 2025-07-15 00:05 Shenzhen huangtianzhong transfer,Shenzhen,Guangdong,CN, Shipment has arrived at the station and unloading. 2025-07-14 22:31 Qinye Business Center Express Business Department,Shenzhen,Guangdong,CN, Shipment loaded, prepare to send to next station. 2025-07-14 21:55 Qinye Business Center Express Business Department, S.F. Express has picked up the shipment 2025-07-14 20:33 Qinye Business Center Express Business Department, Quick Pickup 2025-07-14 00:45 CN, Order information has been received ====================================== Powered by www.17track.net It can be seen that your package was delayed due to the long customs clearance time, which is caused by the uncertainty of customs processing time in each country. We have actively communicated with you many times, and we hope that you can understand that this delay is not caused by us. If you can give us a fair evaluation, we are very grateful. Thank you again for your support, we will continue to improve our service level. Best regards, Skegic Service Team