John P.
This company kept 50% of my purchase price.
This company payed me only 50% of my purchase price. Claiming that I had installed it and now it was a used pipe and could not be resold. I did not I stall The pipe because it would not fit or line up with the mounting position on my spyder and I saw no reason to remove my current pipe. When I questioned them they said I damaged the pipe in the return procedure. I returned it in the original package and packing materials. I strongly recommend you do not do business with this company or Voodoo industries. Very poor customer service and I believe I was lied to.
Response from sixty61.comSep 30, 2024
Dear Customer, Thank you for sharing your experience. We take all feedback seriously and would like to provide some context: 1 - Our return policy, including potential restocking fees for used or damaged items, was communicated personally before the return was initiated, so that there would be no misunderstandings. 2 - Upon receiving the return, we found the item to be in a condition inconsistent with our return policy. The product was damaged extensively. This assessment was based on the product's physical state and missing components. We provided pictures documenting the condition of the returned item. 3 - The partial refund reflects our standard procedure for items returned in less than new condition. We strive for transparency and fairness in all our transactions. While we regret that this experience did not meet your expectations, we stand by our policies and assessment in this case. Sincerely, Customer Service Team Sixty61.com