SixpennyReviews of sixpenny.com

I cannot recommend that you purchase a sofa from SixPenny and that’s saying a lot because I was so excited for it to come. The communication from customer service was incredibly poor. I was convinced that I was being gaslit by AI but they say they are actual humans. The first thing that happened was that they emailed insisting that I should cancel the order because the sofa wouldn’t fit through my completely normal sized doors. I measured them and measured them again and it seemed fine to me but we went back and forth for days with them insisting that I should cancel. It was so odd - as if they really really didn’t want me to buy the darn thing. It was so upsetting that I looked up and down for any other sofa that had a similar look (armless, overstuffed) at that price point but could not find one. So I persisted and they relented. When it finally arrived, it made it through our doors as I knew it would, but it was not easy as it’s quite a heavy piece. I wasn’t home when it came and they brought it all the way downstairs. I wish they hadn’t, because I might have refused the shipment had I been here - the fabric looks flat and cheap and nothing at all like the photos. So I reached out to find a solution with customer service and they insist on taking the sofa back. I have explained that doing a full exchange makes no sense for either of us - lots of hassle for me (plus no sofa for months) and hundreds in cost for them and proposed the compromise of allowing me to buy a whole new slipcover (including new cushion covers), albeit at a discount. That’s right - my solution is to give them more money and they still refuse! They just don’t seem to do “reason” at SixPenny and are insisting that I instead fully return the sofa or don’t - those are the options! I am hoping to speak to someone in management to find a path forward but this has been an absurd process in which I have had to fight with them to get the sofa and then again to make the purchase right when it wasn’t. If I could find any other maker of a similar sofa I would buy it in a heartbeat.

Ordered a lshaped sectional day after thanksgiving to obtain the sale offered at the time. Spoke with a rep called Gabriel. Call was recorded but they dont tell you that. A lot of lack of communication lets just say occured in the process thru the first and second phone call. Time frame was set up for delivery that worked. Next thing i know i got email they had cancelled my order!! I am very disappointed in the manner in which i was treated

Really disappointed. The quality is honestly better at ikea. The whole thing just felt cheaply made and did not seem like it will last. Tailoring of the linen cover was a let down and immediately the whole thing looked frumpy and ill fitting. I have waited years to order something from them and was sad that this was the experience. When I mentioned it to customer service they did not even address the concerns - maybe this is normal for them? Now that I’m trying to make a return their dispatch service is not able to reach out in their estimated time…

Warning to others! Do not buy this couch. I saved up for a year for a sixpenny sofa , I’m a single mother living on one income so this sofa was a really big splurge for me. The fabric has came apart in multiple areas in under 6 months. All we do is sit on it, nothing that would cause the fabric to fall apart. I’ve actually cried over this sofa multiple times. Everytime I go in my living room I'm reminded I splurged and spent a stupid amount of money on this disaster of a sofa. Several of the cushions are completely ruined. I have no idea what to do, and can’t afford another sofa right now. Customer service refuses to do anything. They just gaslight me, and insinuate I must of done something for the fabric to tear. They won't even replace the cover for me, or give me a discount to help to purchase a new one. Meanwhile I see them giving away sofas on IG and Tik Tok to Instagram influencers. So disappointing. I’ve never wrote a bad review for something, and tried to give them the benefit of the doubt first by talking to customer service.

I requested sample swatches, to gauge which fabric I'd like my custom piece to be made with. Without any cause, my swatch order was cancelled. Reason listed was "irregular activity". For... requesting the fabric samples THEY provided? For their provided price of free? (I have and am fully willing to pay for shipping, pay per swatch, etc. so this is THEIR choice). I wrote to customer service and received, FOUR days later, the SOLE response I have to date received from them; Wherein the customer service rep leads with "Sixpenny reserves the right to not fulfill orders at its own discretion per our terms and conditions" (Let's ignore the snark in that for a moment because it gets even worse) and ENDS with "We'd be happy to answer any questions you may have... and make swatches recommendations" You know, the swatches I did not ASK for recommendations for, because I REQUESTED them myself, per my OWN interests. I don't want the "say yes to the dress" treatment where some overpaid helper is getting a cut by putting me in what THEY like, I know what I like and I wanted to have physical swatches to put in my space, in my lighting, to determine which looked best. No amount of third party opinion can beat that. Oh, but don't worry, "The Sixpenny team" opened with "Hope you are well. Thanks for reaching out." and ended with "Thank you and wish you a great day" The great day that was over 2 weeks ago, with a prompting reply from me in between to try and get an answer to my return question of, "You say I can ask you about swatch recommendations, and yet, when I made an order for swatches, you cancelled it. What good do swatch recommendations do me, if you won't let me GET said swatches?" My prompting e-mail has had 9 days lapse, and still no response. It's been the entire month of march that this encounter has been happening, and I still neither have swatches, nor a reply to my e-mails. Literally just the one that was chock full of nothing but snark and unwarranted attitude, and a cancellation of swatches. Absolutely do NOT recommend this company unless you're willing to just... take what you're given and never hear back.