Ian H.
Sitka makes a good product with bad…
Sitka makes a good product with bad customer service and return policies which in 2022 is a pretty big deal. The camo patterns are good. The jackets are warm. The full outfit building feature is helpful. But after that- its over. The fees, the processing time, the delays, the inability to cancel an order 30 seconds after being placed- all make other brands superior and give you the confidence that if you dont like something, you can exchange it. 2 seconds for the card to get hit when you buy, but 2 months to get a return (more like 5 weeks). No prepaid labels, no immediate exchanges either- you need to wait for the full 10 days of processing before buying your replacement. A great product being held back by a company stuck in 2008