customer
The call was a disappointment
The call was a disappointment! The gentleman that I spoke with was helpful and appropriate, but the news was not. I called to inquire about a claim I submitted on February 6th. I was informed that claims are not even looked at for 30 to 45 days. I find this information to be unacceptable but with no recourse to fix. You're sure able to process my monthly payments quickly enough. Shame on you. You know what you should do, but you don't really give a crap about it, or you would have done it!
Response from SingleCareFeb 28, 2022
Hi there, we're sorry to hear about your experience and would like to learn more, since we don't have monthly payments. We just sent you an email asking for additional information. Thanks!