Dave H.
very sick trees
I ordered two Dogwood trees that were covered with spider mites when I received them. I was sent two more dogwood trees with spider mites to replace them. Simplytrees would not give me a refund so i ordered Green Giants instead, which of course cost more. The trees were not in stock, so I had to wait until mid-October to get them sent to me. It was already frosty in my area, and the trees had such weak root systems that they did not make it through the winter. When I let simplytrees know, I was told it was past their guaranteed time. I spent hundreds of dollars and got nothing.
Response from SimplytreesSep 30, 2025
We take every piece of feedback seriously and always aim to make things right when something goes wrong — but in this case, we have no record of anyone by your name ever placing an order with us or contacting our team. We’ve thoroughly searched our database for any orders or communications involving Dogwood trees or Thuja Green Giants under the name Dave Haase and have come up with nothing. We’ve also reached out and kindly asked for additional information to verify your purchase, but we have not received any response. We’re a small business and pride ourselves on our customer service, including replacing plants when issues arise and working with customers to resolve concerns as best we can. But we also take false claims very seriously — especially when they impact the integrity of our company and the trust we’ve built with our community. If you are in fact a customer, we’d still love the opportunity to help. Please email us directly at [email protected] with your order number or the email address used at checkout. Otherwise, we respectfully ask that you remove or revise this review.