Bonnie P.
4 stars for tech support
The process, learning curve and installation was daunting for a person my age - tired of learning new things, especially "dashboards" so I haven't yet to date even tried. Problems were taken care of immediately and the Simplifi contact always returned my texts, calls or requests for help immediately - which is wonderful. I still don't know if this is saving me any money, but certainly doesn't seem to be costing any more - maybe a break even. 4 stars for being so responsive to requests for help - that's all we really need.
Response from SimplifiSep 8, 2021
Thanks for the feedback Bonnie, we really do pride ourselves in supporting our customers as much as we can to provide a great experience! As mentioned in your demo meeting, our team is here to walk you through the platform anytime you would like. I'll have our support team reach out right away to set up a meeting to help out. Please keep an eye out for an email. Thanks again!