Simplex GroupThe Simplex GroupThe most complete premier service provider for America’s trucking industry. We support our customers in achieving their goals, and we commit to help our partners and communities thrive.Our experts at Simplex take care of compliance, permitting and tax reporting. Our Freight4U division assists customers with freight planning and factoring services and our Simplex Insurance division provides them with coverage on any unexpected circumstance they may face along the way. Each division has the expertise to help them achieve their goals and work together to provide the best support in order to fulfill their dreams.
Simplex Group (simplexgroup.net) has 210 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 51 reviews with 1 star · Clear filters
Jen G.
They still your money is very bad company not sign up nothing whit this company
Response from Simplex GroupOct 18, 2022
Hi Jen, Thank you for taking the time to leave us your feedback. We apologize that this experience did not meet your expectations and we will take the time to look into it and understand what happened. Please, feel free to reach us at [email protected]. Thank you once again for your feedback!
S. S.
DO NOT SIGN UP WITH SIMPLEX GROUP!! They sell you on how they will assist your company with safety and compliance but after you sign up - they do little to nothing! I was 4 months in and not set up past driver names. Trucks info not even in their system. They do not go over your safety scores or how to make it better. They never helped contest violations. I tried to hire a driver and they never finished his application process. FMCSA PLEASE SHUT THEM DOWN! Companies who sign up with them are in GOOD FAITH to learn and abide by the DOT/FMCSA rules but in turn get scammed.
Response from Simplex GroupOct 18, 2022
Dear S. Swanson, As a company, we are sorry to hear about your extremely frustrating experience. Our main priority is to deliver outstanding customer service and we apologize for this experience. As this is not a typical situation, we would like to have the opportunity to investigate further into what happened, in order to better understand the situation. You may reach us anytime at [email protected] Thank you for your feedback!
Clara “MSGlenice” J.
Customer Service at Simplex Group is HORRENDOUS!!! Responses to Emails, phone calls to assigned Reps always took days to be returned if at all. Apologies for 'Inconvenience' is like a broken record. Requested to Cancel my Services but still got charged by their Auto/EPay. They emailed me my Compliance Upgrade plan for me to Mail to FMCSA myself. They took too long to correct some of the info I noticed. I corrected the plan, mailed it and communicated with FMCSA directly from then on out without any more assistance from Simplex. DON'T WASTE YOUR TIME WITH SIMPLEX GROUP