Simplex GroupThe Simplex GroupThe most complete premier service provider for America’s trucking industry. We support our customers in achieving their goals, and we commit to help our partners and communities thrive.Our experts at Simplex take care of compliance, permitting and tax reporting. Our Freight4U division assists customers with freight planning and factoring services and our Simplex Insurance division provides them with coverage on any unexpected circumstance they may face along the way. Each division has the expertise to help them achieve their goals and work together to provide the best support in order to fulfill their dreams.
Simplex Group (simplexgroup.net) has 210 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 51 reviews with 1 star · Clear filters
Charmeshia B.
Bad customer service. They are also sending out defective equipment and not willing to help resolve the issue or replace the equipment.
Response from Simplex GroupMar 17, 2025
We’re sorry to hear that your experience did not meet expectations, Charmeshia. Customer satisfaction is our top priority, and we’d love to make things right. Please contact us at [email protected] so we can address your concerns directly
David
I have been trying to get answers, To cancel my billing, I spent hours talking to Camila, Freddy, Rueben, and outlined what I wanted them to do, I even offered to promote them in my Hotshot Trucking Network, but never got a single response, they changed reps every couple months, I was billed for 5 drivers when I only have two. Still waiting for action, only lies. I don't like to be harsh but they are bordering fraud. I srsly recommend that you stay far away. They have a good sales pitch, I am even skeptical that they are US based, possibly offshore.
Response from Simplex GroupFeb 18, 2025
Hi David, we’ve been trying to reach you but haven’t been able to connect. We want to make things right and address your concerns as soon as possible. You can call us directly at 786-693-6634, and our team will be happy to assist you. Looking forward to hearing from you!
ON TRACK T.
THEY RUN MY CREDIT CARD WITHOUT APPROVAL I NEVER SIGNED ANYTHING WITH THEM PLEASE STAY AWAY FROM THIS COMPANY update: 02.19.2025 THE EMAIL THEY PROVIDED IN THEIR REPLY IT'S FAKE. I BEEN TRYING TO CALL THEM AND THEY SEND YOU FROM A PERSON TO ANOTHER AND THAN HANG UP THE PHONE. THEY ALSO DON'T ANSWERS TO THE EMAILS. WHATEVER YOU DO. DO NOT GIVE THEM YOUR BUSINESS CARD!!!!
Response from Simplex GroupFeb 18, 2025
We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at [email protected] so we can investigate and resolve this issue as soon as possible.
MP General Company L.
Stay away from this company, they have a bad service with a high monetary cost and they do not carry out any management, I have been trying to cancel my service a month ago and they still have not done it, lengthening the process to continue charging, it is a theft.
Response from Simplex GroupFeb 18, 2025
We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at [email protected] so we can investigate and resolve this issue as soon as possible.
JARRETT M.
The worst waste of Money ever spent! Stall and delay lie and then charge. The Only thing they get right is collecting
Response from Simplex GroupFeb 18, 2025
We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at [email protected] so we can investigate and resolve this issue as soon as possible.
Tony Borlado R.
Watch out for the $120 cancellation fee
Response from Simplex GroupFeb 18, 2025
We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at [email protected] so we can investigate and resolve this issue as soon as possible.
Frank P.
I would not recommend this company. Im extremely lucky I only lost $120.00 for a wire I purchased for an ELD which i end up not using it after all. Not only they keep it when I return the unused wire and I haven’t received a refund yet, no wonder they were in such a rush to get me to sign some e-docs for services I didn’t need and luckily i never signed. they have serious issues not answering emails unless is convenient on their part and you get flooded with those and for some reason they don’t answer the phone once they know you’re number. Anyway, good luck to them crooks.
Response from Simplex GroupFeb 18, 2025
Thank you for your feedback, Frank. We strive to offer the best experience for our clients, and we’d love the opportunity to discuss your concerns further. Please contact us at [email protected].
Shane D.
since i paid them i have not been able to get anyone on the phone to do anything. this company is fraudulent
Response from Simplex GroupFeb 18, 2025
Thank you for your feedback, Shane. We strive to offer the best experience for our clients, and we’d love the opportunity to discuss your concerns further. Please contact us at [email protected]