Simplex GroupReviews of simplexgroup.net

Response from Simplex GroupDec 5, 2025

We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at [email protected] so we can investigate and resolve this issue as soon as possible.

Response from Simplex GroupOct 16, 2025

Hello Shavkat, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your case, we found that your account was successfully closed, and a termination confirmation email was sent. A refund was also processed as a courtesy due to the confusion caused by a previous miscommunication regarding our cancellation policy. We truly value your business and regret any frustration this situation may have caused. Our goal is always to provide clear communication and a smooth experience for all our clients. If you have any further questions or need confirmation of your refund, please feel free to contact our Customer Care team at [email protected]. Thank you for giving us the opportunity to make things right. — Simplex Group Customer Experience Team

Response from Simplex GroupOct 3, 2025

We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at [email protected] so we can investigate and resolve this issue as soon as possible.

Response from Simplex GroupSep 29, 2025

Hi TSD TRANSPORTER, We’re sorry to hear about your frustration. After reviewing your case, we confirmed that your account was officially closed in July after you resolved the balance directly with our collections agency. We also verified that a 3-month trial was never promised on the sales call. We’re always open to talking things through and clarifying anything that still feels unresolved. If you'd like to revisit this or speak with someone directly, feel free to call us at 1-803-442-1441 or email [email protected]. We’re here to help. Thank you, The Simplex Group Team

Response from Simplex GroupAug 12, 2025

Hello Sequoia, Thank you for giving us the opportunity to work directly with you to address this matter. We’re pleased to confirm that a solution was reached. While we regret that your initial experience did not meet the high standards we strive for, please know that we are committed to continually improving our processes and communication. Should you need any further assistance, our Customer Care team will be happy to help. You can reach us at [email protected] or by calling 866-931-7990.

Response from Simplex GroupMay 16, 2025

Hola, David. Agradecemos sinceramente que te hayas comunicado para compartir tu inquietud. Entendemos que descubrir un cobro inesperado puede ser frustrante y queremos asegurarnos de resolverlo lo antes posible. Según la información que nos proporcionaste, actualmente no operamos en España ni procesamos transacciones en euros, lo que sugiere que podría haber un malentendido o un posible error. Sin embargo, queremos ayudarte a aclarar esta situación. Por favor, comunícate con nuestro equipo de Atención al Cliente escribiendo a [email protected] o llamando al 866-931-7990, y con gusto investigaremos más a fondo para encontrar una solución.

Response from Simplex GroupApr 28, 2025

Hi Yazzy, We’re sorry to hear about the frustration you’ve had. We tried to track your account internally but couldn’t find any records matching the issues you mentioned, which makes it harder for us to step in and help directly. We’d really like the chance to work with you to sort this out. If you’re open to it, you can reach out to us at [email protected] or call our ELD team lead directly at 305-547-9439. We’re here to listen and figure out how we can make this right.

Response from Simplex GroupMar 21, 2025

Hi Dennis, we're sorry to hear about your experience and the frustration it has caused. We’ve been trying to get in touch with you to better understand the situation and work toward a resolution. Once we’re able to connect, we’d like the opportunity to clarify what happened and see how we can make things right. Please feel free to reach out to us directly at [email protected] or 1-844-481-4860—we’re here to help and would appreciate the chance to speak with you.