Simple&OpulenceReviews of simpleopulence.com

One of my pillow cases came unthreaded and another color had a bleach stain. When I tried to contact the company for an exchange or return, I never got a reply. I even sent in photos as instructed on their websites for return. It has been weeks, or almost 2 months, not a single response. Will not be purchasing grom them again.

So far the service has been BAD. Like.. BAD BAD. I wouldn’t recommend to friends or family. My order was shipped with canada post while they’re on strike, so got stuck for over a month. I sent a email the same day to the request to be changed to an alternative carrier was allegedly attempted but nobody followed up unless I emailed again, 9 days laters. THEN when it did finally come, you sent me 2 king pillows and queen flat and fitted sheets, when I ordered a king set. THEN they expected me to pay to return YOUR packing error and won’t send the replacement of what ai ordered to fix YOUR error and salvage this experience until it’s fully back to you??? Really tragic customer service. All their answers are half effort and short without much helpful details, example the address they want me to pay to send their error back to, so requires follow up questions delaying the fix x3…it’s like nobody cares about the customer experience.

I ordered queen olive sheets as a gift and you sent gray king sheets. I cannot reach anyone to fix this

I could not believe how rude they were when I tried to do a return. I bought one sweater and I really liked it. So I tried to order more after doing an exchange for a different size and that went fine. But the other colors I received were not at all like the photos. The beige one was a lot ginger and just looked like a dirty white sweater than the pictures and the green and dark gray one just looked black. That order was over $100. And instead of helping me do this return, even though I had done business with them before and they told this customer.” We cannot do a return for that since you can’t prove anything have a nice life.” kind of a trashy way to treat people disgusting.

I ordered a queen sized bed skirt and it was to small for my bed.

Item was not as pictured. I returned item, but wasn't refunded until I followed up. The return process was very unprofessional.

In Aug 2024, I purchased a King sheet set and duvet cover in the colour Rust. When they came, they were two different colours of "rust". I emailed and asked for a full refund as I was also not happy with the texture of the linen quality. (I've owned many linen items and these products do not feel right). Well, that was almost a month of back and forth because they only reply between 1-2 am (China is 12hrs ahead), no one answers the phone, or returns calls. Their website says "30 day Hassle-Free" returns-- HA! It was a huge hassle and when they finally agreed, it was for a refund on one of the products because they could not deny the colour difference. I sent it back (they agreed to pay the shipping but if i was to send the sheets as well, I would have to pay, which was over $100). I got the money back and ordered the "Coconut- Button" Duvet instead, thinking 'surely this one will be the right colour of Rust.' It wasn't. And the buttons fell off within a couple months. After such a headache, I decided it wasn't worth saying anything ie the colour difference, rough fabric and now no buttons on two pillows cases and duvet cover (tbh, there is one button left on the DC, hence the one star). Well, in April of 2025, I noticed that the fitted sheet was thinning and had a few tares. Shocked, because we've only been using them since Oct - yes, two months to solve a simple(&Opulence) problem - that I emailed right away relived that i was within a year of original purchase. Well, this time I will admit, I had excellent customer service. Prompt emails and very helpful, however, they told me that they could not replace the damaged sheet as it was past their 30 days of return policy. AND, I've already done a return before!! As if any of this was my fault?! 6 months for a $300 set of sheets to rip (into a massive tare now, completely unusable and not repairable) and they have no damaged product return policy?? BUT, in their defense, they did offer me $35.00! Yup, thats right, thirty five bucks. Unfortunately, I canceled that credit card in Oct, after my last purchase from them as I was worried about a scam -Ha! Now, I can't even get my $35.00. They still found a way to scam me... (I'm seriously crying from laughing so hard! Is this real??) Here are my take aways - - if you want to lose a lot of money, sleep in low quality sackcloth but have a really good laugh, please buy Simple AND Opulence's bedding. Ps I read every review on this site before I made my first purchase - I don't think anyone who has owned true linen before as left a review. Because this is not 5 star quality. Brooklinen - they know linen.

I ordered the wrong thing, I returned it and have not heard a peep about my $89.00 refund.