Simms Fishing ProductsReviews of simmsfishing.com

To anyone thinking about purchasing from Simms, don't do it. I've yet to receive my order & Simms refuses to refund my money. I called to check on the status of my order & each time I was told to call back the next day. I was eventually told that the UPS truck was broken & it was all UPS's fault. I thought this sounded odd considering UPS has thousands of trucks. The story was then changed to the package was lost & they would ship a new package out but first it had to be approved by a manager. The manager was conveniently in a meeting. I was eventually told "it's out of our hands" over & over & there would be no refund nor a replacement. I've yet to receive the order, a refund, or an explanation. There's plenty of other places to spend your money so spend it elsewhere.

Over rated . I have had better luck with Allen waders that were one third of the cost. Their warranty is a joke and again Allen kicked their ass. Not wasting my money on high end waders that leak just as fast as the cheap ones. Dealing with their joke warranty during salmon season. Not happy.

Honestly seems to be the consensus on here, but I will add to the echo chamber. In terms of reputation they are well known as a higher end fly fishing brand. I am frankly shocked at how poor the customer service is with this brand. If you charge at a certain price point I would assume that some care would be taken to fulfill repair requests in a reasonable manner. I suppose also that the price point should indicate actual product quality as well, so I wanted to note that as well. Long story long, the new waterproof zipper backpack had degraded after maybe 3 uses. Any by uses I simply mean taking gear in and out of the pack. Basic use. I sent it in and have not heard anything for 2 and a half months. I will simply call and tell them to keep it. The zipper seemed questionable inherent to the design and I will simply replace with a Patagonia. I would rather flush the 300 and not represent their brand on the river.

Would never buy again as a guide their customer service might be the worst experience ever plus the quality of their boots. I got 15 seasons out of my pro lines that are discontinued. I got two seasons out of my flyweight wading shoes. One season with my waders already tearing too. I reached out to them to see if or how i could replace the shoelace NYLON tightening straps and sent photos of BoTH boots ripped and useless now. Not a word or care. I mean both boots to fail seems like a planned design to make you buy a poor quality product again. Orvis all the way now or korkers. Never will buy simms again. Also sole has already come off on one shoe. The worst customer service though again.

Two pairs of Simms Guide boots for wading FAILED! Both pairs lost the entire sole and each shoe of my husband’s AND mine within just a couple weeks. We paid about about $300 each for them. Sent one pair back to Simms Fishing Products to evaluate for defects. They evaluated them and have informed us that they are NOT defective. We live in FLorida and have only been able to go fly fishing in the mountains a few times over the last 7 years or so. Simms should have given us, at least, a discount on new pairs. This is very poor quality customer service. #poorcustomerservice #Simmswadingboots #wontbuySimmsagain

I ordered and paid for a hoody advertised as 50 UPF but what was delivered was actually only 30 UPF . I pointed this "error" out to customer service upon receiving the item and see they've yet to correct it (over a week later). I wanted to resolve the matter by getting a 50 UPF but after finding one on their site advertised as available and working that out with the rep, the item then within minutes became unavailable until a much later date even though the site continued and continues to show it as available. Their proposed fixes of their mistake put the burden and risk on me not to mention all the time trying to resolve this. Looks like false advertising and a bait and switch; I wonder which other Simm's products are misrepresented. If you have to buy from this company, probably better to do it on Amazon because its customer service and flexibility is user friendly and you'll likely get much better results.I've had much better service and results from Columbia clothing.

Horrible company. Received new bibs “$300” zipper was jammed at the bottom and wouldn’t move. First pull to try on and it snapped off. Called Simms customer service and got told would be a warranty repair and I have to send pics and go through all the step. These are brand new! Never work! Received like this and this is what I have to go through. Oh and my pictures with request sent in 2 days ago and still no contact back. These, along with the coat will be sent back and I’ll never do business with Simms, strictly for the customers service issues.

The customer service at Simms just sucks. The staff are either too cool for skool or totally burned out. I'm guessing a little of both. Such a shame when you spend a premium to have good gear and then have terrible attitudes on customer service. Do better Simms!