Simmons BankReviews of simmonsfirst.com

Horrible service, huge errors on their end, incredibly slow to process anything. Basically, an unreliable and completely incompetent bank. Their errors are tanking my credit rating and they don't care at all or respond.

The actual rating of "0" was not an option. A few days before Christmas, I had a long-standing checking account (5007658) that I had opened with Metropolitan Bank over 20 years ago closed, and money was taken out of my other checking account, which has caused me a lot of financial problems. This was done because I was two days late in completing the fresh start agreement/repayment plan on the account, which would have allowed me to pay the $919 negative balance back over a 12-month period, something I have done many times with no problems. Each year, I would use my overdraft privileges in December on the now-closed account to help buy Christmas presents for my children and grandchildren. However, this past year, I had to use the overdraft in November due to a major car repair issue. I was late by two days in completing the fresh start agreement to pay off my overdraft account. Simmons chose to enact their 'right to set off' by taking money out of my other Simmons Bank account, creating an overdraft. This money was designated for bills, medication, doctor bills, etc. Never did I intend to let this happen. My history with the bank and that account speaks for itself. I simply misjudged the 60 days allowed to complete the fresh start agreement by using the overdraft in November instead of December. Additionally, my primary account had been compromised on December 21 with fraudulent activity, I was sick, and there was a family death. I was simply late getting to the bank. In fact, I went to the bank on December 24 to complete the fresh start agreement, but the manager I needed to speak with was working at another branch that day, and therefore I decided to come back the day after Christmas. I was not aware that December 23 was the 60th day, but had I completed the paperwork on December 24, I could have had the pending closure reversed. I pleaded with several bank employees to reconsider, but was told that once an account had been closed, nothing could be done. Then, one bank employee mentioned that the 'back office' does not like to complete the paperwork necessary to reinstate an account. My branch manager did advocate for me, reaching out to the person at Simmons who could have overturned this action and rectified the matter. However, he told me that the person who has the authority to reinstate my account, refund my money, and allow me to complete the fresh start agreement, refused to do so. It's a shame that people would rather adhere to their 'arrogance and power' instead of helping a long-term customer. This person's refusal tells me that Simmons Bank could not care less about its customers. Because the person who could have reopened my account chose not to do so, which would have given me my $919 back that was taken from my other account, allowing me to meet my financial obligations as well as to complete the fresh start agreement, I am suffering financially.

Worst customer service I have ever experienced with over 40 years of banking in multiple countries. Complete wast of time and money trying to get their error fixed. As a result I have closed all my accounts with this AWFUL bank because completely incompetent reps that cost me more time and money then they are worth.

I have been a customer of Simmons bank for over 15 years and never had a problem, until lately. I was a victim of fraud a couple of months ago, so I contacted the bank to report it and to be certain that no money had been taken. It had not. So the bank put a hold on my account, (made it "Dormant.") All of my monthly bills are set up as auto-pay. NONE of them are being paid because the bank is declining them. They finally gave me a new debit card and new account number, but my auto-pay bills are still not getting paid. This has been going on for approx 2 months and I have had to pay numerous late fees on everything. Some of them are as much as $40. I have not been working for almost 2 years now and my funds are very limited. I finally went to Simmons bank and closed my account and am looking fior a more professional bank. ...and, also, the new debit card they issued me has been declined many times (before I closed my account) This whole ordeal has been devastating!

Good evening This email refers to whoever is managing the pub on 33 cornhill venue in the city. I am a hospitality working person who finish around midnight and enjoy quite often a drink or two in your pub. As I am always wearing a 3 piece suit while I work I always go with my adidas black truck suit when I finish work, and to make the point I have gone into this pub way many times. Tonight, I was going with a few more people from the hospitality sector and refuse from your doorman as “tracksuits” are not allowed for at least a year into the venue. Such lucky mine, when I decide to leave the group and go home, I can see in the smoking area (just around the corner), three guys wearing sport shorts, which are not tracksuits cos they miss have the material… Hopefully someone will speak with the security team and put things on place. Or none sports cloths are allowed or all can come in. For sure you are losing a client / groups of from the area. And expect having really bad reviews from my in the different platforms Regards

Takes over 17 minutes on hold

Just a horrible bank on so many levels. No customer service. Constantly collecting sim fee. Just avoid them.

Just awful. Do not trust your money or business with them.