SimfinityReviews of simfinity.ai

Response from SimfinityAug 10, 2026

Hi Nora, thank you for sharing your experience. We've checked our records and can see that our support team responded to you immediately on August 4th, explaining that your eSIM showed as active and offering to help troubleshoot the issue on your end. Unfortunately, we didn't hear back from you after that, so even if there was a genuine issue on your end, we weren't able to resolve it together. We can also confirm that your eSIM registered data usage during your trip, everything on our side was working correctly. As your eSIM was activated and used, it's not eligible for a refund at this stage, this is standard across the industry for data plans that have already been consumed. We're still glad to help if you'd like to troubleshoot the remaining days on your line; just reply to our earlier message or email us at [email protected]. — Simfinity Team

Response from SimfinityNov 16, 2025

Hi , We always do our best to support our customers. In your case, we provided multiple complimentary data transfers as a goodwill gesture. Your current request, however, is technically impossible for any operator, as data cannot be moved between activated eSIM profiles. We also requested the required device screenshot several times to verify the issue, but did not receive it. We remain ready to assist you as soon as we receive the necessary information and communication remains respectful.

Response from SimfinityNov 10, 2025

Hi, Thank you for your feedback — we take service quality and data accuracy very seriously. We always encourage customers to contact our support team first so we can solve issues quickly. In this case, we did not receive any support request from you before this review, but as soon as we saw it, we contacted you directly by email and asked for: 1.Screenshot of your device’s mobile data usage 2.Device model 3.Location where the issues occurred This information is required to verify usage records and make adjustments if needed. We haven’t yet received a reply or the requested details from you. ✅ As soon as you provide this information, we will complete the investigation and correct your data balance if we find discrepancies. 💬 Please contact us anytime at [email protected] — we are happy to assist and resolve this for you. Customer service and transparency are our priorities. Best regards, Simfinity Support Team

Response from SimfinityJul 10, 2025

Thank you for your feedback. Please note that we are a digital eSIM service provider and not a hotel or physical operator in any specific location. Connectivity in remote regions like Machu Picchu can sometimes be limited due to the coverage provided by local mobile networks, which is unfortunately beyond our direct control. However, we’re glad to hear the connection worked well in Cusco. If you ever have issues or questions, feel free to contact our support team — we’re always happy to help or suggest the best plans for your travel route. Safe travels! — The Simfinity Team

Response from SimfinityOct 17, 2024

Dear Sevda Mustafayeva, We are very sorry that you were unable to use our services. As shown in the screenshot you provided, it appears that you did not follow the instructions outlined in the FAQ and the video tutorial (YouTube) that were shared with you by our customer support team. If you need further assistance, please do not hesitate to contact us. We are always here to help. Kind regards, Simfinity Customer Support