SilvertribeReviews of silvertribe.com

My husband bought me this very pretty silver watch from Silvertribe. I wore it about 10 times in the first six months and one of the inlaid stones fell out. I sent them email after emails and heard nothing from them. TODAY now almost 11 months after I received the watch I called and talked to a person named Ashley, who told me that I had to email them again because that is the only way they can look up my purchase. I did and FINALLY got a response to my email. I was told to take a picture of the watch band and they would see how much it would COST me to replace the stone!!!! It was bad workmanship that caused it to fall out, not length of time used. I have to throw this watch away as it looks horrible with this big hole in the band. It was a ripoff for the price and now they want more money. DO NOT buy from these people.

In exactly 32 days, my ring snapped in half while I was washing a dish, and how convenient for them it was past the refund/exchange period. The rings are very thin and the welding of the ring is incredibly poor for $75. They look pretty but once in hand you know it won't last very long. You could feel and see the place where it was welded together. I was incredibly disappointed in the quality. I was very shocked at how thin the ring was too. Their rings are overpriced for how cheaply they are made. I will wait until I get back to Arizona to get a quality ring for the same price. I would have been a loyal repeat customer, but I will have to be patient and go to a store that has rings that are well made. You get an overpriced, cheaply made rings if you buy from here.

I paid $30 for express mail shipping in order to get my gift before Christmas. The sales rep on the phone never bothered to mention the fact that my package would require a signature to be delivered. When I shared my concerns with the company I was blown off. My second email was never even responded to.

$50+ bracelet was TINY!!! 3 day return policy is RIDICULOUS!

I have been ordering from silvertribe.com for about five years and have never had an issue. Their customer service team is very knowledgeable and willing to go the extra mile to help me find the perfect piece of jewelry. There was one instance where I needed to return a pair of earings. I felt so bad about returning them, but the person I spoke to assured me that there was nothing to worry about. The conversation was quick and pleasant and the next thing I knew, the earrings were returned and my money was credited back to me without a hitch. I will definitely continue to purchase from silvertribe.com!

I was a little skeptical ordering jewelry online but I decided to give it a try. I called SilverTribe and they assured me that if I wasn't happy with my purchase I was more then welcome to send it back. They helped me place my order and were very patient with me. I also got the free shipping that arrived very quickly and I must say this was one of the most beautiful pieces of jewelry I've ever own. I will deffinetly return and am looking forward to dealing with them.

When I notified Silvertribe that my shipment (my second order with them) had gone missing between my local post office and my home, the company refused to help me resolve the issue. In fact, a manager accused me of having received the item and lying about it! Silvertribe ships USPS "signature confirmation," and a postal employee had signed for my package (I suspect it was stolen at the post office). Silvertribe customer service took the position that the package had been "delivered and signed for," even though the signature receipt had another person's name on it and the post office's address. I have never encountered such obstinate and unprofessional sellers online, which is saying a lot.

Bad inlay on cuff upon receipt. Company refused to correct unless i paid additional fee. Frustrated and upset about company's response.