DeeAnn D.
Silverrock is the company that provides…
Silverrock is the company that provides maintenance for Carvana vehicles. I received my vehicle and filed a complaint in the first day for a cosmetic issue with the windshield. (That’s currently waiting to be resolved.) Carvana 150 point checklist was obviously not completed by someone with any knowledge of vehicles! I don’t know how this would’ve passed inspection with the marks in the windshield. The truck was sent to AAMCO in Chesapeake, VA, for a noise in the transmission. They did a transmission flush (preventative maintenance) that wasn’t necessary. My son is a mechanic and works on these trucks and knew what the problem was. He Reported to the advisor. But they’re under new management and have staffing shortages (and it’s been said that they only trust one technician working there to fix the vehicle) so they have NOT fixed the vehicle. I should not be the one suffering for a company issues. I feel as if I’ve waited long enough and I’m not being listened to. They’ve been holding it for 11 days. I’m currently in contact with Silver rock to get the vehicle sent preferably to the Ford dealership to be fixed in a timely manner. I’m Dealing with an issue that I may have to pay a $350deductible to do this myself! Since I had the vehicle less than 24 hours and found an issue, I feel as if Carvana and silverrock should be taking care of this.