silverrockinc.comReviews of silverrockinc.com

Front brakes and rotors were bad immediately on arrival. Immediately took it to authorized repair shop, and SilverRock and Carvana proceeded to give me the run-around for days to avoid paying for the defective brakes. Spoke to SilverRock multiple times, and I kept getting an excuse about pictures (which the garage provided). Others have experienced the same -- wanting to run out the 7-day warrenty clock. SilverRock warrenty is a scam.

Their employees don’t even pull up your service contract when you call. When you cite something from it they put you on hold for 17 minutes to figure out a basic question. Never spoken to a more uninformed employee in my life.

If I could give it less than one star I would. They’re SCAMMERS and THIEVES. Terrible customer service as well.

Terrible experience with Silverock. They approved a claim, but would not honor it. I followed their instructions to the “T” and caught customer service & management in several lies. Carvana needs to fire this company.

I boughrt my 3rd vehicle from Carvana and paid in full for it. in 6 days, the car faltere due to battery issues and so we had to take it to the dealership. The dealership said the car was in very bad shape and that Carvana did not do their due diligence to sell a car in working condition. I got all the info in writing and even a video and decided to take it up with Silver Rock so I took it to a shop that is in their network. SILVER ROCk decided that of all the issues (tires, struts, brakes, filter, control arm, and battery) that they would cover only thoue battery!!! So they will cover $200 and I am supposed to pay over $3500 to make this car safe to drive??? WTF? this is unacceptable!

Had to habe vehical.towed to repair shop. Been a month still waiting cause warranty company sent a bad transmission to replace my bad transmission. Company is a total joke. They dont care about their customers. Silver rock is a complete scam!!!!!!!!!!!!

I bought a 2025 vehicle from Drivetime in Virginia. I live in MD and was assured by Drivetime if the vehicle failed inspection to let them know so they can report the issue and have anything fixed so the vehicle will pass. The vehicle ended up failing MD inspection 3 days after I bought it for a ding on the bumper. Silverock does NOT cover body. They sent me to a body shop to get an estimate and assured me it would be taken care of. They still denied it and said because it passed inspection in the state it was bought in it’s up to me to figure out. I explained to them I live in MD just like my ID and all my paperwork says. I’m not paying an extra $3000 for a new bumper when the vehicle Drivetime sold me failed and they still denied it. Drivetime and this company are complete frauds and failures and do not care about their customers at all. Please stay away from Drivetime and do not believe SilverRock to be understanding or concerned about their customers in anyway. Apparently numerous filings against them have been filed with the FTC and BBB. Horrible horrible practice.

Don't ever take the warranty with them!! This company is a complete scam. They will try to make you take your care to some shop that doesn't have a clue about your vehicle. I had to end up taking the car to the dealership because they never fixed the problem. I will make sure in this lifetime never to purchase a car for CARVANA again. I had to refinance with my bank to get out of their BS.