Keithie L.
Unresolved issue
Subject: Ongoing Issues with SilverRock Reimbursement Process To Whom It May Concern, I am reaching out to express my frustration regarding the ongoing issues with SilverRock’s reimbursement process connected to my recent vehicle purchase. I have been attempting to receive a simple $85 reimbursement, yet the process has become unnecessarily complicated and time‑consuming. SilverRock has repeatedly requested the same documents, which I have now submitted at least five times. They also reported an issue with a receipt from one of their participating providers and asked for it again. Despite multiple apologies from their representatives, no progress has been made. As the dealership that sold me the vehicle and provided SilverRock as the warranty partner, I am requesting your assistance in resolving this matter promptly. This level of inefficiency reflects poorly on both the warranty provider and the overall customer experience. Thank you for your attention to this issue.



