SilverLake FinancialReviews of silverlakefunding.com

Easy to understand terms of the service.

She was very nice and gave me a detailed information

Easy to apply. No real complaints except Rep spoke too fast and needed to repeat what he said. Very friendly and eager to answer questions.

My loan officer was expedient in processing my personal loan. When I could not be reached due to our different time zones, Mr. Ochoa did his due diligence to contact me every day until he could reach me. He was patient when I asked him questions, or asked him to repeat something. My only constructive feedback is for Mr. Ochoa to be a bit clearer in his diction, speak at a slower pace, and at a volume where his clients can understand him. If not, he may run into the inconvenience of having to repeat himself often. Lastly, Mr. Ochoa didn’t seem to display any affect over the phone as I explained my financial hardship when prompted. I absolutely agree that a loan officer should not hold emotional space for a client. That’s a lot to ask for! However, a small “thank you for trusting us with your debt relief” or “sorry to hear that” goes a long way. Good business is built on relationships after all, and those personal touches matter. In all, Mr. Ochoa was an utmost professional who demonstrated his expertise every step of the way.