At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.
SilverLake Financial (silverlakefunding.com) has 180 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
silverlakefunding.com
Website
silverlakefunding.com
Category
Investments & Wealth
Location
Newport Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Not sure if this really is the right company if you are just trying to get personal loan. I received the envelope in the mail. Went online and filled out info requested. I waited to see what amount I would be preapproved for but wasn't shown anything. I immediately received a phone call. I answered and the rep ask if it was me and I said yes. Rep immediately went into some spill that he had a few questions for the underwriters before even asking what my needs were. (Red Flag) I told him I just needed to know what my preapproval amount was and had expected to see that amount and did not want to beat around the bush. His exact words were ok if you change your mind call back and hung up the phone.
Response from SilverLake FinancialAug 1, 2024
Hi Ron,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered during your application process.
Your feedback is important to us, and we are addressing this issue internally to ensure it doesn’t happen again. We strive to provide clear and helpful information to all our clients and regret that we did not meet your expectations.
If you have any further questions or need assistance, please feel free to contact us. We hope to have the opportunity to better assist you in the future.
JM
Justin M.
They send out offers they do not honor
They send out offers they do not honor. Bait n switch. Don’t fall for it.
Response from SilverLake FinancialJun 7, 2024
Hi Justin!
Thank you for sharing your feedback. We apologize for any confusion or frustration you've experienced. Our goal is to provide clear and accurate offers, and it seems we fell short in your case. Please reach out to our customer service team so we can address this issue directly and find a solution. Your satisfaction is important to us.
JD
J. D. D.
They advertise totally wrongs …
They send / advertise totally different, they offer pre approved loan and after talking with them they want to give Debit consolidation to mess up your credit
Response from SilverLake FinancialApr 23, 2024
Hi there!
We apologize for any misunderstanding regarding our services. Our goal is always to provide clear and accurate information to our clients.
It sounds like there may have been a miscommunication. We understand the importance of maintaining good credit, and our aim is to provide solutions that help our clients improve their financial well-being over time. If there was any confusion or dissatisfaction with our services, we sincerely apologize.
Please feel free to reach out to us directly to discuss your specific concerns and how we can assist you further. We value your feedback and are committed to ensuring a positive experience for all our clients.
Thank you!
ER
Erik R.
This is a scam
This is a scam! This company pretends to be a lender but they are NOT licensed anywhere! Any review about a loan is FAKE! They try to sell you a debt consolidation plan, they are NOT licensed for that either! They don't even have real offices! They are being sued in Ohio Federal Court for the same Bait & Switch tactics.
Response from SilverLake FinancialApr 5, 2024
Hi Erik!
Thank you for your concern. Rest assured, we are a legitimate business. We have been in business since 2019. We are so sorry that you feel this way. It seems that you are not a client of ours in our system. If there is any questions or concerns you have please email us directly at [email protected].
Thank you!
GR
Greg
Not sure which is worse...their fake reviews or their practices.
Read the positive "reviews" and you'll see a common thread...they are fake. Like the true negative reviews, the letter is a simple bait and switch tactic to roll you into a debt negotiation plan. Don't believe everyone outside the hired review writers who clearly need to work on sounding more authentic? Just call for yourself and don't sign a thing. You've been warned from someone who just hung up with them.
Response from SilverLake FinancialApr 5, 2024
Hi there, Greg!
We are so sorry to hear that you’ve had such a negative experience after a short phone call with us! We would like to clarify that all of our reviews are in fact, written by real customers. If you have questions or concerns about our business, please email us at [email protected] so that we can address your questions and concerns!
Thank you!
MA
Mary
Liars
Liars, scammers. They do not help, they put your finances in a worse position then before. Do not use them. They do not want to help they just want to take your money
Response from SilverLake FinancialMar 4, 2024
Hi there, Mary!
We are so sorry that you feel this way about our service. It saddens us to hear that you feel like your finances are in a worse position. We strive for excellence and are so sorry that we did not meet your expectations. We would like to investigate this further so that we can see where your concerns are coming from. Please email us at [email protected] and we would be happy to get in contact with you regarding this. There is not enough information in your review name for us to be able to find you in our system.
Thank you! We look forward to speaking with you!
MT
Millie T.
We got a letter in the mail that we got…
We got a letter in the mail that we got pre-qualified. I filled out trying to find options to be able to make the best decision for us. Lars called and started asking question and explaining we couldn’t get the loan but instead we can enroll on a program. We asked questions in return and asked if we can give him a call because we needed to look the numbers and other options we have. He snap and was very rude saying that we didn’t really needed help and he didn’t want to work with people that needed to think things. Very disappointing how we were treated. Will not recommend and definitely will not be working with this company.
Response from SilverLake FinancialFeb 8, 2024
Hi there, Millie!
I am so sorry for the way you were treated. We will address this promptly and we greatly appreciate you bringing this to our attention.
We strive for excellent customer service and I apologize that we fell short. If you have any questions or concerns, please feel free to email me directly at [email protected].
We appreciate your feedback so we can improve.
Thank you!
LG
Lynne G.
Strange and unprofessional -“Lars”
I received a prequalified letter in the mail for a loan approval for debt. I went online and filled out a questionnaire which included income, how much I wanted the loan for (which the letter stated how much I was eligible for, so I chose that amount) and it came back pre approved for a loan and that SOMEONE WOULD CALL ME WITH LOAN AMOUNT AND TERMS. “Lars” called me and started asking me the same questions that I answered online, except in a strange way. When he initially called me, he acted like I was calling him for questions and asking me how he could help me. So I told him I was preapproved for a loan, he said, ok so how much did u want to borrow? Now this was answered online but I entertained the question and answered. He proceeded to ask, what did I use my cards for? Was this due to like household, medical, life??? How long I have been in debt? Had it maybe since COVID or something? Then asked if I was employed and what do I do? In between questions (which I did answer), i stated that all of the actual relevant information (that most loan applications generally ask) were provided to get the preapproval. This man is just diving into awkward questions and wanting specifics about my life which I don’t believe that some of these questions have any relevance regarding a typical loan approval, and let me reiterate, after the preapproval came back it was stated that someone was going to be calling me with loan amount and terms. So after a few times of this and answering each question with a confused tone, I then stated to “Lars” that I was confused as to why I was being asked all of this again but now asking me more in depth info that isn’t typically asked on most loan applications. How does this have anything to do with being preapproved for a loan? Anyway, when I finally said to “Lars” that I was confused as to why he was asking me these odd questions and especially ones that I had already answered for the preapproval he said, ma’am I don’t know why your confused, I have to ask you these questions and I need you to give me more information including your social and other things so if you don’t want to do this then….I said “you don’t have to be so rude” in which he replied, ok well have a nice day and hung up on me. How unprofessional! Guess I wasn’t “pre approved” for a loan after all. The whole thing seemed shady and strange.
Response from SilverLake FinancialJan 7, 2024
Dear Lynne,
Thank you for taking the time to share your recent experience with us. We sincerely apologize for any frustration or discomfort you may have experienced during your interaction with our representative. We take your feedback seriously, and we want to address your concerns to ensure that future interactions meet our standards of professionalism and customer service.
First and foremost, we appreciate your diligence in providing the necessary information during the prequalification process. Your time and trust are valuable to us, and we understand the importance of a smooth and transparent loan application experience.
We are genuinely sorry for any confusion caused by the questions asked during your call. Having reviewed the situation, we understand that there may have been some miscommunication or misunderstanding. We would like to assure you that our employee is dedicated to providing the best possible service, and we believe there might be a chance for clarification.
In an effort to better understand your specific concerns, we would appreciate the opportunity to connect with you directly. Your insights are invaluable to us, and we want to ensure that we address any issues comprehensively.
Please feel free to reach out to us at [email protected]
We genuinely value your feedback. Thank you for your understanding, and we hope to have the chance to restore your confidence in our services.
