Silverado Memory Care & HospiceReviews of silverado.com

Silverado North Shore in Glendale, Wisconsin has been my younger sister's new home for the past year. After a medical accident many years ago that affected her brain, my sister has lived in a few different "homes". Silverado North Shore is truly a home . . . clean, bright, cheerful and complete with pets and friends!

Silverado in San Juan Capistrano has been a fantastic community for my father! The staff love their jobs! They are patient, happy, caring, professional, knowledgeable and fun. My dad has settled in and is happy when I come to see him at all different times of the day. The residents are well cared for and clean. The food is good and the activities are creative. The entire community is always very clean. The staff regularly checks in with me. The community invites families to special events. It's great to get to know other families. Our entire family is so happy that our dad is settled at a wonderful place like Silverado. He won't have to move again. He deserves the best and we are grateful for Silverado's skilled staff that cares for him!

We moved our Dad into the Silverado Community in Bellingham WA, 3 months ago from another long term memory care facility. He had lived there 15 months. We noticed Dad had lost weight, seemed defeated and was suddenly declining. He has vascular dementia and was very frustrated by his severe short term memory loss. Was there something we could do to help Dad find joy again? Silverado was the answer! Their team has given our Dad back his comforts, his dignity, humor & smile. In just a few weeks time we could see Dad had gained his weight back, and behaved as tho he was home. We have been told he naps comfortably on the couch in a busy foyer (like home). He's participating in activities, being social with a smile & joking. It's clear he now has joyful experiences many times each day with the kitties and cat tree in his room! We knew of Silverados wonderful philosophy, and that they have cats & dogs living among them. (Dads love & entertainment like home). We heard they have live music many times a week. (He sings with the musicians, and can see he dances. We have pictures!). We learned quickly that the residents can help themselves to the refrigerator or snack basket (like home), and the caregivers took the time to learn about our Dads history. His loss of Mom, after 60 year of marriage. His love of animals, his prior jobs; hobbies and family names. The Silverado team are all educated on how to mange memory loss in conversations, with the residents and with the family. They are so compassionate with how they answer Dads questions over and over about his wife, and where she is, or when is she coming back. (Those are awful question to us, and what is the right answer?) I tear up listening to stories and experiences that are shared about interactions with Dad. What people say to him, to reassure that Mom is OK... It means the world to us. The Silverado team and facility are giving Dad the opportunity to enjoy his daily life again. He feels free to make choices, and has space which he needs. We are so grateful there was vacancy to make this move and feel our Dad has found joy once again. He is living in a place that is very close to "home".

Our family could not be happier with the care and awesome staff at Silverado St. Charles. Every staff member from housekeeping, receptionist, Office staff and of course the care givers and nurses are trained in their respective area of expertise. They are caring and compassionate with residents and family. Our family personally has been working with a transition for our mother from another facility that we felt was initially ok (we had no base line). Wow what an education and positive experience we have had relocating our mother to Silverado. She is truely in great hands. We are so appreciative for each and every one of them. The activities are based on education research to help the residents with their mental needs. The food is also truly what they said- based on research and healthy. The staff demonstrates compassion for our mother and all residents that is not demeaning, rude, disrespectful or making her (them) feel "stupid" (her words. They are "gentle" (again her words), i also want to compliment the office staff who work with the family by calling insurance, Long Term Health, Doctors and more!! This is such a comfort to have an experienced advocate for our family!! The communication is also far more than we have experienced from the office and resident care employees. We truly appreciate the follow up calls from nurses when our mother's condition or daily activities change. We highly recommend and promote Silverado St. Charles for anyone who has a family member suffering from memory loss. Your loved one will be cared for as family. You will be able to have peace and enjoy the visits with you loved one knowing that the Silverado team are always available for you- the family! We love our Silverado St Charles Family!!

Silverado Assisted Living took such great care of my dad and we were very happy and pleased with their care for him. My dad was such a proud Air Force Veteran and loved to share stories. He always wanted to stay active and had an internal need to know that he was contributing and helping people. Silverado knew how important this was to him, so we never let him know he was going to adult daycare. Silverado met with my dad and the family and showed interest in him, which was really important to my dad. I still remember the question asked to my dad, which was, "so Mr. Ross, tell me about when you served in the Air Force." Then he sat back in the chair, crossed his legs to listen and Dad had so much to share. He felt important and talked about this experience later at home. It took a few weeks to get Dad mentally ready for a changed schedule, which was because he had a stroke and was diagnosed with aphasia. On the morning of his first day, I knew Dad was nervous because of the different routine. When we went inside, Silverado staff came to Dad and said, "Mr. Ross, we were waiting for you. We need your assistance." Dad beamed up, stood tall, and walked down the hall. After about 3 days, Dad walked into Silverado, looked at me, and said, "They need me down there (meaning down the hall to the activity area." Dad had full eventful days, activities, trips, pictures, planting projects, arts and crafts, and so much more. With his hearty appetite and one who really loved life, Silverado made such an impact on my dad, allowing him to be involved, and showing appreciation to him which meant a lot to his love for making a difference, this was all such a tremendous blessing to me as his oldest daughter and care-provider. Thank you, Silverado and keep blessing families.

Silverado North Shore provides outstanding care in a welcoming, beautiful, and extremely clean setting. Everyone who works there is truly caring and friendly. From the nursing staff and dementia care specialists to the facility ambassadors, front desk workers, maintenance staff, & housekeeping staff, everyone knows each resident, respects their dignity, and strives to support their independence. Communication with family is consistent and considerate. They are also one of the few facilities that have nurses on-site, 24/7. It is a secure facility, but residents can safely walk around &/or sit outside in the central courtyard area. Inside, there are several spacious, sunny areas to sit and relax or socialize. The dining area feels like a dining room, not a cafeteria; fresh fruit, snacks, and tea/coffee, etc. are always available (not just at meal times). Various activities are offered (art, games, movies, music) and visiting artists often perform. Families are welcome too. In terms of end of life care, North Shore Silverado excels. They also have an excellent integration/working relationship with Hospice. Hospice workers provided the additional support, while the Silverado North Shore staff continued their support and care throughout. Even after, the support we, the family, are getting from the Silverado North Shore staff is remarkable. We will always be grateful!

Rick and Shanyn are wonderful professionals to work with. Silverado provides wonderful care and programming.

Silverado Memory Care and Rosalee Ronquillo in particular, have been great to work with and have provided amazing community outreach and information. Thank you so much for working with the Blaine & Lynden communities!