Silverado Memory Care & HospiceReviews of silverado.com

Silverado Southlake is a wonderful and beautiful community. Everyone there is compassionate about that they do and it shows in their interactions with guests and residents!

Jennifer Crosthwaite is awesome! She is personable and knowledgeable. Her energy is contagious she shows that she loves Silverado and the work that she does. Jennifer is a gem. The facility is beautiful and the guests seem happy there. The staff are friendly and made an impression.

Silverado Southlake is a beautiful facility with the most welcoming staff. Staff are knowledgeable, adequately trained and exceptional. If the environment and staff were not enough, the NEXUS program sets Silverado apart from every other memory care facility in the DFW metroplex and nation alike.

Silverado Memory Care and I have a mutual resident. The staff at the Southlake location helped make the transition smooth and stress free for both the resident and family. I would recommend the services Silverado Memory Care offers to any family in need of quality care.

I frequently visit my clients at Silverado Beverly Place and every time I am amazed at how attentive the staff is to my and my client’s needs. I am always greeted with positive attitudes and kindness no matter what. As soon as you walk in, there always seems to be some exciting event or activity going on for all to join which adds to the energy and ambiance of this building. I visit many communities in my line of work and I can say Silverado Beverly Place takes the cake!

Beverly Place staff always keep me in the loop about anything happening with my grandfather. They're all very caring and I love the atmosphere they create (ie in house dogs). My grandfather has been with them for over three years and I've never had reason to consider moving him elsewhere.

My father had Alzheimers since 2013. He got to the point where I had to put him in Assisted Living in the middle of 2016. He lived in Big Bear and I in Escondido. I put him in a facility in Escondido. I had to be near him as we were best friends. He complained quite often how he wasn't happy there and wanted to go back to Big Bear. I understood his feelings, however he was getting good care. I moved up to Temecula in 2019. I needed him to be near me so I found a place a few miles away. It was awful! He hated it and I told him to give it a chance. They put him in the memory care unit pretty fast. He was treated horribly. I cried everyday as COVID had just hit and we were on lockdown and I couldn't get to him to get him out of there nor find somewhere else that would take him. I scrambled to find a solution. I finally found a memory care in Escondido that was kind enough to figure out a way to take him. He was in quarantine for 2 weeks. He never complained as he was taken such good care of and doted on all the time. After the 2 weeks were up, they moved him into the proper unit. They were always available to me over the phone. They explained so much to me about the disease and what to expect. They treated my dad and I like family. They were always hugging him and giving kisses, telling both of us I love you. I was always greeted with hugs and smiles. My father was so happy there, and never once complained. Always said how much he loved it there. He thought he was on a cruise ship. As time went on, prices went up and we could not afford it. They were kind enough to help us out so he could stay. Always told me how much they loved him and wanted him to be able to stay. Every need was always met. Once I was able to see him, the staff was always available to give me updates even though they were super busy. They knew I had my own health struggles and were very accommodating and understanding. As it got closer to his passing ( August 25, 2022 ) the director was always so loving and concerned. Her door was always open to give me a shoulder to cry on and explain and help me through the process. We put him in hospice and every day was a different day with him. They always took the time for hugs and support. A day before he passed, the director, Kellie, called me from his room, hospice was there as well. She told me very lovingly that I should come, it would be soon. I went. Someone from the staff was always in his room with me to talk, be supportive, even sing to him with me. They wanted to hear stories of his life. They were very attentive. He passed the next morning. I did not hear my phone, they called numerous times. The director showed up in my room while I was asleep, rubbed my back to wake me and told me he was gone. She stayed with me and held my hand. Next thing I know, there were flowers at my front door. I got numerous phone calls in the passing days, inviting me to lunch, telling me they were there for me and checking on me. The reason this story is so important and these people and this facility needs to be recognised because no one ever does that. Most facilities would never go to such lengths and be so loving. They went over and above. They have a strong staff retention as they treat their staff with so much love and support, it is very genuine. They definitely shine bright!

Excellent community with the best staff and care directors!