silkygem.comReviews of silkygem.com

These looked gorgeous but were horrible! Tasted with multiple friends and all spit out immediately. Don't waste your money!

Spit it out immediately! The lack of flavor and the texture was so off putting. Made me gag. Very disappointed these could have been a great idea.

The store does not exist this place is a total scam.

Total Fraud. Placed order Dec 13. Received tracking # Jan 3 but USPS never received the item. Only AI for customer service. No response after multiple emails Don't waste your time or money. They should be investigated

Total FRAUDS!!!! I placed an order on 12/11/24 with an expected delivery date of 1/9/25. I understood somewhat as it was the holiday season. However, I never received an email to say that my order was shipped. I only received an email that the shipping label had been created. The status of shipping didn’t change for two weeks. So I emailed them just to get a reply from an AI bot. When I responded to the reply a live person apologized for the delay but still gave no shipping g information. I replied asking for an ETA on the delivery of my order and they CANCELLED MY ORDER!!! Like how rude is that!!! 10 out of 10 DO NOT RECOMMEND!!! DONT WASTE YOUR TIME OR MONEY!!!

Poor customer service. Ordered on 12/12/24 with a delivery date of 1/9/25 - completely understandable as this is the busiest time of year for retailers/shipping etc. When I emailed regarding missing the target delivery date and looking for an update on a new date - the response was “understand this is a busy time of year and we don’t have tracking information.” I am a GM of 10 years of a large retail company. This answer is wildly unacceptable and straight up bad customer service. Not worth your time at all. This company feels like a fraudulent and/or poorly managed operation.

Its been a month and they haven't shipped our order. Lots of people aren't getting theirs as well. Really disappointed as this was my Christmas gift. Finally got it January 18th, almost 2 months later. Feels like biting into orbeez and tastes like soap. Super disappointed.

Well can’t say I was expecting to be blow away by the flavor or anything to begin with, since it you know agar and I have agar dessert all the time and they been delicious at home ,but I seen a lot of good review so maybe I could be proven wrong. Nope waste of money for sure, Its like triple the cost you can buy a package of agar for dirt cheap and get your flavor you like and it would be 100% better then this sugar mess they try to make it sound amazing,it’s fallen flat. Won’t ever order again all the flavor was very lacking taste more like just sugar and more sugar to hide the fact that it suck .