Silent BeaconReviews of silentbeacon.com

This review is not about the product but the customer service. I had a great experience with the customer service manager, Aron Kahsay. He personally got in contact with me and helped me with my return.

True Customer Service! Within 2 minutes of placing the call I was talking to a Human Being, Sharan! I was having problems installing the Silent Beacon App, my fault, Sharan was very patient with me in solving the problem and even answered other questions I had. Purchasing a device, such as Silent Beacon, means your life has enough aggravation. It is so nice to have a good Customer Service experience, and the Silent Beacon device works perfectly.

My wife and I both tried setting this call alert device up, but found it too difficult to succeed. I called to get info to send it back, but Sharon, the tech person was super patience, knowledgeable! She just was great. And I took up a lot of time. So Silent Beacon is committed to real person help. I will only know if the device does what it claims if my wife needs to push the button. We kept the device because of Sharon.

I like all of the features in the App, and I feel safer when I wear my Silent Beacon.

It does everything that it's supposed to do. I set it up in a few minutes, and it works great.

In 2021, I did not have the best of experiences with Silent Beacon; however, I was recently contacted by the CEO himself to make the situation right. I am impressed by the company's desire to do right. I received a replacement and I am beyond delighted in the product. You can clip the item to clothing or you can wear it on the band like a watch. Thank you, Silent Beacon, for helping me believe in the product and the service that you provide.

Great product and customer service.

I had asked for the watchband!!! Glad you guys listened! Fast service, couldn't get on Amazon though but whatever. Thanks to their customer service rep (Sharen, Sharon, Sharan?) Will be buying again for the fam.