SignWarehouseReviews of signwarehouse.com

DO NOT BUY FROM, and god forbid you make a mistake on the order and end up loosing over 50% of the money to ship it back and take a 25% restocking fee hit, complete BS, and 2 weeks and still not even the shi ty refund i was told i would get. very poor business

I've been a customer for over 10 years - not any more apparently. We had some issues with mutoh ink we had been using for years, it was the larger cartridge. After speaking to a support rep at sign warehouse, he told us that mutoh changed the chips and the printers would no longer accept the larger cartridges. So there goes a large amount of money because they won't take them back, and no notes about no longer working for the printers. The rep then talked us into their Enduraink brand and told us that using this ink would not void the warranty as they had an agreement with mutoh. We did use it for a while, however in the last two cartridges there was an issue where the printer said the ink was empty when it clearly wasn't. Then all of a sudden the printer craps out. They sent out a tech, and come to find out that the ink wouldn't push through to the print head and caused it to break. And of course now Mutoh said because it was third party ink. We speak to Sign Warehouse, and of course they now swear their person would have never said that. It does say it on their site now, but it has been almost two years since I looked at it, and I actually trusted their support person wouldn't lie about it. However, then yesterday we also got a phone call back from another tech support person who again stated that it would not void the Mutoh Warranty. But low and behold the Supervisor today, Keith states that it does void the warranty and their people would have NEVER said that. And when I asked to return the defective ink for a refund I was told "that will never happen". So they don't stand behind their product, it apparently destroys printers and they won't even take the defective ink cartridges back for a refund.

Sign Warehouse has a big problem with their Tech Support team. They can't or won't provide assistance to customers with legitimate hardware or software questions. I was assured that LXi12 CNC software is compatible with my Mercury laser. I bought both at Sign Warehouse. Because they lost my email address, I did not receive an invoice or shipping notice from Sign Warehouse. I contacted them again after a week and I had to provide them with proof of my online purchase. After I received the CNC software, I quickly installed it on an appropriate VISTA computer along with the required laser driver. I couldn't get it to work and I contacted Tech Support at Sign Warehouse. I explained my situation in detail and I asked them for answers to my questions and suggestions. They responded with an assurance that it worked and no answer or suggestions. I ended up sending three more emails to Tech Support. They answered my second email with another assurance and they ignored my last two emails altogether. Even though I paid for this assistance, the assistance I received from Sign Warehouse is anything but meaningful. It seems they only have one Tech Support employee on their payroll and he's a salesman, not a technician. Until I find out the solution to this compatibility problem, my laser and software are effectively useless. If you search for 'Sign Warehouse Mercury Laser' on YouTube, you will see proof of a compatibility problem.