Anonymous A.
I have very bad experience regarding…
I have very bad experience regarding membership renewal, they provided one time payment link to pay for 3 months and I didn’t sign up for automatic renewal, by default they did put my payment in auto renewal, and auto renewed my account without my permission, now they are saying i was the one that didn’t check my email Can you tell me how it is right if you didn’t let customer know about automatic payment while signing up, why you are providing payment link instead of allowing them to sign up, and how it is right not to refund them if they didn’t attend classes for around 2 months but still they need to pay, because I didn’t pause and didn’t attend classes already for what I paid for, on top of it you renewed my account If your team do things in unsystematic way and if you don’t agree on your mistakes, how any of the customers travel with you and recommend you to friends and family How it is my mistake at first place when I never signed up for automatic payment, when I reached it 7 days still they don’t refund me, I don’t join classes for couple of months and I didn’t pause member ship, but they don’t care Their team also agreed that they sent me one time payment link I will definitely stop recommending them to friends like before if they don’t refund me which is the right thing to do, it’s not about money it’s about values, trust and customer support
Response from Shvasa YogaApr 18, 2025
Dear Anonymous - pls do share your name. We have just one subscription product, which is transparently put on the pricing page which is live anytime. You can also see it when you are paying on stripe - it clearly says Bills monthly or Bills quarterly or bills annually depending on which subscription you purchase. There is no human intervention in this. You can also cancel the subscription from your account online. You can also pause the subscription on your own from your account. Shvasa is set up to help take authentic yoga to global audiences 24hrs live. Its a self serve model in which you can make all the changes online. I hope this helps and I am sorry you feel this way.


