John I S.
I order shrimp from this place and got…
I order shrimp from this place and got the typical automated order confirmation. The website promised free UPS 2 day shipping. 24 hours later, I had no shipping confirmation, so I sent an email saying I needed them shipped by the next day for the order to get to my house before I left for the weekend, otherwise can el the order. 24 hours later, a Postal Service label was printed and info sent to me, but the packaged wasn't shipped. 48 hours later, still not shipped. The Postal Service does not get to my location in 2 days from anywhere anymore. Three days after my email was sent, they finally responded saying they would ship them today (Wednesday) which means they would likely arrive Friday after I leave if they miraculously got her in 2 days, but more likely Monday and dead. So, I asked again for a refund (I think the 3rd time at this point), and they said they would refund everything accept the shipping label, despite the fact that my first request for a refund was 24 hours before they printed the label. Their customer service is terrible and extremely slow, and using the postal service instead of UPS is unacceptable.