ShortOrder Reviews | Read Customer Reviews of shortorder.com

ShortOrder Reviews | Read Customer Reviews of shortorder.com

ShortOrder reviews

Showing 4 reviews with 1 star · Clear filters

Brandon
Oct 23, 2016
You get what you pay for
Most recent purchase I received the wrong product -- cannot get ahold of any customer service department/rep. After spending thousands in equipment orders, I will not purchase from them again.
Response from ShortOrderOct 24, 2016
Good morning, I am sorry you didn't receive what you ordered; we are here Monday - Friday 8-5 Central. We also have email, chat and voicemail and I haven't received any messages at all in regards to this. If we don't receive word of the issue I am unable to fix it. Please let me know how we can help you so that we can fix this situation? Thank you, Kendra 800-211-0282 [email protected] or chat live on our website at www.shortorder.com
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gary
Aug 15, 2016
total botch
I ordered a 1000 lb/day 3 phase mini-cube ice machine. They sent a 600 lb, single phase unit. I was desparate for ice so I installed it and then had to deal with getting the correct one sent, which to their credit they did in a timely fashion.
Response from ShortOrderAug 16, 2016
Hi Gary, The moment this was brought to my attention about the incorrect unit that had gone out and received by you, I immediately called the manufacturer and they sent you the correct unit and picked up the incorrect one as well as swapping out the unit costs on your end. I have verified that this is all complete so I am sorry that this happened to you in the first place but feel that our customer service was perfect/fast in this situation. Thank you, Kendra
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Laverne
Jul 16, 2016
Not a good company to order from.
I will never order from this again. To much red tape and not good customer service.
Response from ShortOrderJul 18, 2016
Hi Laverne, I am sorry you feel like you didn't have good customer service and don't agree with our return policy. We do have our return policy on our purchase agreement that you are required to sign off of before ordering with us. Our return policy is normally a 40% return fee but I did get it reduced to 25%. We really try to make all of our customers happy when they shop with us; sorry you were not happy with the return policy. Thank you, Kendra
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Joe
Jun 2, 2016
Waited 4 weeks to habe fedex tell me my 2 keg fridges are damaged beyond repair.
Bad experience. I ordered my equipment and was told it would ship next day. 3 weeks later if shipped, and was destroyed. I'm still waiting for my equipment. Save time and headaches and order anywhere else.
Response from ShortOrderJun 2, 2016
Hi Joe, We are so sorry that your order was damaged in freight. We are working with Beverage Air to get you 2 new ones as soon as possible or if you would like to cancel with us; we will definitely give you a full refund. Please let me know what I can do to help in any way, I am trying to get you new units as soon as I can. Thank you, Kendra
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