Customer
Kendra Petty's service is EXCELLENT!!
We have bought a good number of equipment from Shortorder. In every case, the service including information about the equipment, shipment tracking, billing, and everything was very professional and very clear. Whenever we had problems: wrong item delivered, bent equipment received, thank god we got help from Kendra Petty. Her excellent responsive disposition makes it for sure that we order again from Shortorder.com. We have two concerns however: The shipping company employees do not want to give us time to inspect the item before accepting it, and the high frequency of damaged equipment that we have to return. So it seems to me that shipping issues needs some addressing.
Response from ShortOrderJul 5, 2016
Thank you so much for your review and positive feedback, we really appreciate it! We do strive to have good customer service so we are glad you are happy!! We do apologize that you have had problems with the shipping company; if they don't let you inspect we suggest noting it on the delivery receipt or call us while the carrier is present and we can talk with them. Thank you again, ShortOrder.com